Complaint Review: Excalibur Films, Hit Flix ,dvdrentz - Fullerton California
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- Author Confirmed
- Excalibur Films, Hit Flix ,dvdrentz 3621 West Commonwealth Ave Fullerton, California U.S.A.
- Phone: 800-BUYMOVIES
- Web:
- Category: Mail Order Services
Excalibur Films, Hit Flix, dvdrentz, Moviefilmfest Double Billing, No Product, Poor Customer Service, Deceptive Advertisement Ripoff Fullerton California
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Excaliburfilms, also know as hitflix and moviefilmfest double billed me for the rental program. I returned the dvds and they still charged me for 15 days. I have proof that they received these dvds (Post Office Return Receipt).
I called to ask about it and they said they did not get them. They said I had to wait 30 days from the to trace the package while they contiune to charge me $4.95 every 15 days. Amanda said "what would you like me to do?" What customer service it this.
When I emailed customer service, their response was "Have a nice day."
Do not purchase or rent videos from Excalibufilms or hitflix or dvdrentz. It is a scam and it take a week for the dvds to get to you. Go to Netflix. Fast service and better customer service.
Plus... The BBB has them as unsatisfactory. Let that be a warning.
Jeff
Jeff
Los Angeles, California
U.S.A.
This report was posted on Ripoff Report on 05/24/2005 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/excalibur-films-hit-flix-dvdrentz/fullerton-california-92833/excalibur-films-hit-flix-dvdrentz-moviefilmfest-double-billing-no-product-poor-custom-143858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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