Excalibur Of Avondale Excalibur Collision Repair Misrepresentation by the owner Matt regarding the amount of work that would be covered by the insurance company before anything was even submitted. Avondale Az

 My car was taken to Excalibur by recommendation through KIA of Avondale AZ. Repair work was not completed correctly by another shop and Matt the owner assured me verbally that my car was better left with them to be repaired. The demeanor of the is "honest" owner is rather pushy and know it all... That being said he verbally promised no out of pocket expense would result. 28 days later after paying 50.00 per day in storage fees I'm left with a bill that the insurance will not pick up. Matt refused to provide State Farm with supplemental information they requested to complete the claim. Even when I tried to arrange the pick up of my car he was rude over the phone and implied that I would be paying a hefty bill to remove my car and the work would not be done correctly by another shop if that were my intention. 1. Don't make empty promises to customers 2. Don't charge excessive fees 3. Isn't the customer always right? NOT HERE. THEY DONT CARE ABOUT THE CUSTOMER. 4. Never sign anything including a "release" to look at your car unless you plan on paying an administrative fee plus a 85.00 per day storage fee and labor costs. 5. Use another shop. Consider yourself warned.