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Report: #1322871

Complaint Review: Excella Card Holder Services - Nationwide

  • Submitted:
  • Updated:
  • Reported By: tarra — Tampa Florida USA
  • Author Confirmed What's this?
  • Why?
  • Excella Card Holder Services Nationwide USA

Excella Card Holder Services Failed To Send Replacement Card for 3 MONTHS Jackonville Nationwide

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 It has been over three months since April 14,2016 the excella debit card holder services failed to send my replacement card . when i had called my card to check the balance it was below the amount i had originally had it and i had checked with my transactions and noticed there were unauthorized transactions on my account. So, i had called the company and they gave me a run around telling me their sorry for the inconvenience and if there were a pay o matic near me to get a new card no charge but in Florida theres no such thing and asked me when i had mad the report and i had told them April 14,2016 and they had told me that they was going to send a new card within 7-10 business days but, o had to fax them my information to verify that it was me on the account. I had to waste alot of money to fax my information over 5 times because this company gave me all sorts of different numbers from different representatives and still failed all 4 times to send me a new card. I feel this company is very unreliable they have no other options for you to get your money and always try to blame it on the Postal Services saying and i made a report to the postal services and they said there was no issue. When you try to call to speak to a manager , they tell you that they can't do it. Still now i haven't received the card til this date and they failed again to send a card because they were saying that they were going to waived my 7.95 fee for the replacement card and still no card. I have bills to pay and no card in the mail. They are holding on to my money .

This report was posted on Ripoff Report on 08/16/2016 02:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/excella-card-holder-services/nationwide/excella-card-holder-services-failed-to-send-replacement-card-for-3-months-jackonville-nat-1322871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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