Executive Tour and Travel Services, Inc in Daytona Beach Rude Tour agent hung up phone and unable to schedule vacation Daytona Beach Florida

As required, I paid the deposit for my travel voucher in May 2015.  The travel representative phoned back after I faxed the information a second time with a change of date. We met a couple from Memphis when we were in Gatling-burg and have kept in contact with them.  They are going to Bronson the same time we are and Executive travel want to tell us they are our friends and cannot schedule at the same time.  We do not share households, income, or spouses.  My understanding is that we do we have the same certificate numbers.   The travel representative was VERY rude.  I requested a manager and was informed that she is the manager.  I called back and asked for the owner or someone else.  No one gave their name.  I talked another young lady and requested a refund.  Executive travel attempts to discourage travelers so that they can keep the deposit.  I would be curious as to how many other individuals have fallen for this sham