Report: #645416

Complaint Review: Exoto Inc - Moorpark, California

  • Submitted:
  • Updated:
  • Reported By: Russ — Alto Michigan USA
  • Author Not Confirmed What's this?
  • Why?
  • Exoto Inc 5440 Atlantis Court, Moorpark,, California United States of America

Exoto Inc refuses to refund $698 for a die cast model never delivered Moorpark,, California

*Author of original report: Exoto president solves problem

*Author of original report: Exoto responded to my complaints

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

In November of 2006 my credit card was charged $698 for a 1:10 scale die cast model car I had ordered from Exoto, Inc.  I called them and was told that the model would be shipped within the next two weeks.  After waiting over a month for delivery I called the company and was told that the model had been delayed and would ship in the spring of 2007.  Over the next three years I called at least every three months to try and get an update on the delivery of the model. 

In  December of 2009 I talked directly with Tony Keusseyan, the owner of the company, and he assured me that the model was scheduled to be built in his China facility in January of 2010 and that it would be shipped in March 2010.  After calling again several times in May 2010 I finally called and cancelled by order in June of 2010.

I have called Exoto weekly since I cancelled my order and and repeatedly told that the check has been issued (check # 4828) and that Tony has signed it and it is in the mail.  It is now Sept 28 and still no check.

Tony Keusseyan has used my money to finance his company or lifestyle for the past four years and I believe he has no intention of giving me a refund. 

This report was posted on Ripoff Report on 09/28/2010 05:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/exoto-inc/moorpark-california-93021/exoto-inc-refuses-to-refund-698-for-a-die-cast-model-never-delivered-moorpark-califor-645416. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals


#2 Author of original report

Exoto president solves problem

AUTHOR: mclarenman - (USA)

POSTED: Wednesday, September 29, 2010

I received my refund check in  the mail today as promised by Exoto company president Tony Keusseyan.  I thank Tony for getting personally involved in this issue and bringing it to a satisfactory resolution.

Respond to this report!
What's this?

#1 Author of original report

Exoto responded to my complaints

AUTHOR: mclarenman - (USA)

POSTED: Wednesday, September 29, 2010

I received an e-mail from the president of the company assuring me he was personally looking into the situation and tha the check had been mailed. This will resolve my complaint once the check arrives.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now