Complaint Review: Exoto Models And Owner Tony Keusseyan - Moorpark California
- Exoto Models And Owner Tony Keusseyan 5440 Atlantis Court Moorpark, California U.S.A.
- Phone: 800-872-2088
- Category: Hobby Shops
Exoto Models And Owner Tony Keusseyan Ripped of Refund for Defectice Model Moorpark California
*REBUTTAL Owner of company: The Truth Cannot Be Using Aliases!
*Consumer Comment: Exoto Models And Owner Tony Keusseyan Ripped of Refund
*Author of original report: Tony Keusseyan Solves Exoto Problem Personally
*Author of original report: Exoto Just Does not Get It
*REBUTTAL Owner of company: Exoto's First Answer to John Mahler
Exoto 1/18 scale automobile models rip-off Canadian consumers. I have been writing and phoning them to get a refund for a defective model for over a year. They keep stalling so now I cannot get a refund from the credit card company as too much time has elapsed.
I have supplied them with all documents and they keep stalling.
The model I ordered came shipped by UPS. It came COD for extra charges I had not agreed to, so I refused delivery and UPS has returned the merchandise to the seller.
They acknowledge receipt of the return and promised a speedy refund to my Visa account. I have spoken to them after each of my Visa statements arrived and they promised the credit would be on my next statement. This has been going on since last June. I phone them, they make promises but still no credit.
The merchant is: Exoto Inc
5440 Atlantis Court
Moorpark, CA, 93021-7101
This is the timeline of this dispute.
Order placed for a car model, cost $177.60
They ship order
Order arrives via UPS with COD for $21.18 for brokerage
I had asked order to be mailed not sent UPS, no brokerage fee with mail
Model was defective
Phoned Exoto, customer service rep, Shane
I told him I did not want a replacement as quality was poor
He said to ship model back and they would credit my Visa acct
Ship model back via Canada Post Expedited Service with Tracking number
June 20/08 Post office delivers returned model to them
Exoto ships replacement without consulting me, against my express conversation with Shane on June 9/08
UPS attempts deliver with COD fee.
I refuse to accept package
UPS ships package back to Exoto
UPS returns package to Exoto
Phone Exoto, speak to Shane
He says credit will be on my next Visa statement
No credit on Visa statement
Leave voice mail message for Tony, company manager
Phone Exoto, speak to Shane
He says credit should have been on Sept statement, will check with their accounting dept, credit will be issued within a week
Accountant was sick
Will phone me back when credit posted
No call back
Phone Exoto, still no credit, speak to Shane
He says credit should have been issued, he will speak with manager Tony and get it processes ASAP
Phoned Exoto, Shane is off sick, on one else can deal with matter
Leave voice mail message for Tony (manager) recapping the problem
Phoned Extoto, Shane is sick, no one else can deal with refunds they say
Phoned Exoto, Shane not available today
Left voice mail message about the delays for Tony the manager
Numerous letters go unanswered
More letters and phone calls go unanswered.
So in short, I acted in good faith with this company. They have their product back, I never accepted delivery and I am out $177.60.
I realize that this dispute has dragged on excessively, but I believed they were sincere just inept at accounting matters. Each time I phoned, I was told the credit would be on my next statement but it never came. I now believe that they are dragging this out indefinitely with no intention of a refund.
This report was posted on Ripoff Report on 07/09/2009 11:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/exoto-models-and-owner-tony-keusseyan/moorpark-california/exoto-models-and-owner-tony-keusseyan-ripped-of-refund-for-defectice-model-moorpark-califo-467871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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