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Report: #295103

Complaint Review: EXPECAM - Internet

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  • Reported By: bronx New York
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  • EXPECAM Internet U.S.A.

EXPECAM Horrible Customer Service, FALSE Adds, FALSE Claims Jamaica, New york Internet

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I too was caught by the Expecam scam. First of all, I was jumbled around from person to person for over 20 minutes one night when I went to confirm my order. When I placed my order I was told that I was eligible for a Christmas Special where I would have received the sigma 28-70mm EX DG lens and the 70-300mm macro for a special price of $499. It semmed like a great deal for the 28-70 EX DG alone retails for around 500 dollars.

When I received my order I was shipped the DG lens, not the EX DG, which retails for only $180. In fact the two lenses I received combined retailed for only $380. I was overcharged by at least $120. When I called customer service to see why I was shipped the wrong lens, I was comfortable that being a reputtable company, that they would have seen the error, and we could have worked something out. I was mistaken. I was told that I was given a good deal and the company had only made $180 profit from my entire order which included a canon eos 30D body. It was insinuated that I was greedy in the fact that I liked the good price on the camera body (which was a good price, but I found other stores that would sell it to me for the same price), but did not like the prices of the lenses, and was questioned, "is it wrong for a company to make some money?" YES IT IS, when you are told you will be given a lens, it is completely wrong when you not only get a much more cheaper lens, but the company also charges you as if you were given the better lens. The company had made more than $180. They had charged over $120 over the lenses' MSRP! The salesperson laughed at me, argued with me in the fact that I was "complaining" and had advised me that I was getting a good deal.

After a great deal of arguing and a redefinition of MSRP, I was told that I would receive $150 refund to my credit card. I am weary of whether or not this will hold true, and time will tell when I get my statement. I am sorry that I am writing this report, but I was disgusted in the way that such a reputtable comany had treated me as a customer. I will never deal with this company again.

bronx, New York

This report was posted on Ripoff Report on 12/28/2007 08:57 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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