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Report: #1241346

Complaint Review: Expedia Inc. - Internet

  • Submitted:
  • Updated:
  • Reported By: dee107 — New Jersey USA
  • Author Not Confirmed What's this?
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  • Expedia Inc. Internet USA

Expedia Inc. rip off, lies. theives, horrible Internet

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Booked and paid for a hotel in Kissimee on Feb 7th, 2015. Money was taken out of my credit card instantly. Checked my itinerary often to make sure I would hit no snags. I was set to arrive at the hotel on July 6, 2015. I printed out my entire itinerary on July 5th. The itineray stated booked and confirmed, no need to call hotel. I fly from NJ to Orlando on July 6th, drive to my hotel in Kissimee. The hotel informs me that Expedia canceled my booking. I called expedia. After a total for 4 hours on the phone,3 which were on hold, I'm told too bad for me. They had no explanation as to why I was able to print out my itinerary on July 5th. They told me they canceled my reservation on Feb 17th due to an incorrect coupon code. I never got a refund or email stating what happened. Plus, the coupon went through fine on Feb. 7th and they took my money instantly. I was stuck with no place to stay, expedia refused to help me, and I had to use my spending money on another hotel. So what happened? I starved on my vacation. Winter from corporate kept telling me I had to see her side instead of helping me. No explanation of how the website still said booked on July 5th, no help finding a hotel at the same price since they already kept my initial money, nothing but a too bad for you. Unacceptable.

This report was posted on Ripoff Report on 07/12/2015 09:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/expedia-inc/internet/expedia-inc-rip-off-lies-theives-horrible-internet-1241346. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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