Expert Movers - Movers Express - Royal Movers Life's possessions hijacked & held ransom for more money, phony address on Contract ripoff Cerritos California

The main reason for this response is to inform Ripoff Report and their respected subscribers the outcome to Deborah's "complaint" we tried every way possible to satisfy Deborah. as we do any valued client.

Deborah did file suit on us, and she had her day in Court. The bottom line (to save some reading) Deborah, after explaining her case to the Judge, as she did in her complaint, we presented the facts, and the Judge ruled in our favor, finding no fault on our part after hearing the whole case.

We gave her a guaranteed price for her move, as long as she kept to the list of belongings that she stated was going to our estimator, and that she would be packed AND ready to move the day she set for the move.

The day of the move she was not finished packing, of course we helped her pack, and charged less for the additional labor than we should have, upon supplying boxes, that were not charged to her. The extra packing time caused the job to go overtime (into that evening) We asked her if we could deliver the next morning, and she agreed. This is where it really got out of hand.

We showed up the next morning as agreed, her new home in Redondo Beach was part of a large condo complex, with very limited parking, our crew had to park about 1/2 block away. It is industry standard to collect the balance due BEFORE unloading, which she paid (not with out an uproar)Then Deborah stated that she wanted her white carpets covered in plastic to protect them (again another unstated request, which is done for an additional charge) so my crew called, he did his best with what he had, No charge, we just wanted to complete the job, next she wanted the truck unloaded out front (1/2 block away) and she wanted to see everything off the truck, and then she would pick how she wanted things to go in the house, at this point our crew called again, the local security patrol informed them that they could not unload then move her in. I tried to call HER, and She did not answer her phones, or return our calls. Finally acording to our crew, she put her arm across the doorway, and said "that if they tried to pass her or if they were to bump into her, she would sue the company" at this point I told my crew to take lunch while I tried to reach her, again no responses. After their lunch, the crew returned and Deborah was nowhere to be found. It was at this point we had no other choice but to have the crew return. Again no responses from Deborah.

The next morning, we had the P.U.C. , the L.A. County Sheriff, and another moving company at our door, we explained to them the whole scenario, and they wished us well with her, and we let her new movers take her belongings. No we did not refund her monies, since we did try to deliver as agreed, but Deborah seemed to have a plan of her own, and she got her results, and our local Justice system agreed!

Our B.B.B rating was lowered due to her complaint, but, after informing them of the Court's decision, our good standing was restored. The P.U.C. did investigate, and they filed no charges. On Local Moves it is our experience to accept verified funds ONLY due to stop payments, bounced checks, and disputed credit transactions, which leads to a big loss in revenue, this is something any business person can tell you makes it a hardship an any size company.

The main reason for this response is to inform Ripoff Report and their respected subscribers the outcome to Deborah's "complaint" we tried every way possible to satisfy Deborah. as we do any valued client.

Deborah did file suit on us, and she had her day in Court. The bottom line (to save some reading) Deborah, after explaining her case to the Judge, as she did in her complaint, we presented the facts, and the Judge ruled in our favor, finding no fault on our part after hearing the whole case.

We gave her a guaranteed price for her move, as long as she kept to the list of belongings that she stated was going to our estimator, and that she would be packed AND ready to move the day she set for the move.

The day of the move she was not finished packing, of course we helped her pack, and charged less for the additional labor than we should have, upon supplying boxes, that were not charged to her. The extra packing time caused the job to go overtime (into that evening) We asked her if we could deliver the next morning, and she agreed. This is where it really got out of hand.

We showed up the next morning as agreed, her new home in Redondo Beach was part of a large condo complex, with very limited parking, our crew had to park about 1/2 block away. It is industry standard to collect the balance due BEFORE unloading, which she paid (not with out an uproar)Then Deborah stated that she wanted her white carpets covered in plastic to protect them (again another unstated request, which is done for an additional charge) so my crew called, he did his best with what he had, No charge, we just wanted to complete the job, next she wanted the truck unloaded out front (1/2 block away) and she wanted to see everything off the truck, and then she would pick how she wanted things to go in the house, at this point our crew called again, the local security patrol informed them that they could not unload then move her in. I tried to call HER, and She did not answer her phones, or return our calls. Finally acording to our crew, she put her arm across the doorway, and said "that if they tried to pass her or if they were to bump into her, she would sue the company" at this point I told my crew to take lunch while I tried to reach her, again no responses. After their lunch, the crew returned and Deborah was nowhere to be found. It was at this point we had no other choice but to have the crew return. Again no responses from Deborah.

The next morning, we had the P.U.C. , the L.A. County Sheriff, and another moving company at our door, we explained to them the whole scenario, and they wished us well with her, and we let her new movers take her belongings. No we did not refund her monies, since we did try to deliver as agreed, but Deborah seemed to have a plan of her own, and she got her results, and our local Justice system agreed!

Our B.B.B rating was lowered due to her complaint, but, after informing them of the Court's decision, our good standing was restored. The P.U.C. did investigate, and they filed no charges. On Local Moves it is our experience to accept verified funds ONLY due to stop payments, bounced checks, and disputed credit transactions, which leads to a big loss in revenue, this is something any business person can tell you makes it a hardship an any size company.

The main reason for this response is to inform Ripoff Report and their respected subscribers the outcome to Deborah's "complaint" we tried every way possible to satisfy Deborah. as we do any valued client.

Deborah did file suit on us, and she had her day in Court. The bottom line (to save some reading) Deborah, after explaining her case to the Judge, as she did in her complaint, we presented the facts, and the Judge ruled in our favor, finding no fault on our part after hearing the whole case.

We gave her a guaranteed price for her move, as long as she kept to the list of belongings that she stated was going to our estimator, and that she would be packed AND ready to move the day she set for the move.

The day of the move she was not finished packing, of course we helped her pack, and charged less for the additional labor than we should have, upon supplying boxes, that were not charged to her. The extra packing time caused the job to go overtime (into that evening) We asked her if we could deliver the next morning, and she agreed. This is where it really got out of hand.

We showed up the next morning as agreed, her new home in Redondo Beach was part of a large condo complex, with very limited parking, our crew had to park about 1/2 block away. It is industry standard to collect the balance due BEFORE unloading, which she paid (not with out an uproar)Then Deborah stated that she wanted her white carpets covered in plastic to protect them (again another unstated request, which is done for an additional charge) so my crew called, he did his best with what he had, No charge, we just wanted to complete the job, next she wanted the truck unloaded out front (1/2 block away) and she wanted to see everything off the truck, and then she would pick how she wanted things to go in the house, at this point our crew called again, the local security patrol informed them that they could not unload then move her in. I tried to call HER, and She did not answer her phones, or return our calls. Finally acording to our crew, she put her arm across the doorway, and said "that if they tried to pass her or if they were to bump into her, she would sue the company" at this point I told my crew to take lunch while I tried to reach her, again no responses. After their lunch, the crew returned and Deborah was nowhere to be found. It was at this point we had no other choice but to have the crew return. Again no responses from Deborah.

The next morning, we had the P.U.C. , the L.A. County Sheriff, and another moving company at our door, we explained to them the whole scenario, and they wished us well with her, and we let her new movers take her belongings. No we did not refund her monies, since we did try to deliver as agreed, but Deborah seemed to have a plan of her own, and she got her results, and our local Justice system agreed!

Our B.B.B rating was lowered due to her complaint, but, after informing them of the Court's decision, our good standing was restored. The P.U.C. did investigate, and they filed no charges. On Local Moves it is our experience to accept verified funds ONLY due to stop payments, bounced checks, and disputed credit transactions, which leads to a big loss in revenue, this is something any business person can tell you makes it a hardship an any size company.

The main reason for this response is to inform Ripoff Report and their respected subscribers the outcome to Deborah's "complaint" we tried every way possible to satisfy Deborah. as we do any valued client.

Deborah did file suit on us, and she had her day in Court. The bottom line (to save some reading) Deborah, after explaining her case to the Judge, as she did in her complaint, we presented the facts, and the Judge ruled in our favor, finding no fault on our part after hearing the whole case.

We gave her a guaranteed price for her move, as long as she kept to the list of belongings that she stated was going to our estimator, and that she would be packed AND ready to move the day she set for the move.

The day of the move she was not finished packing, of course we helped her pack, and charged less for the additional labor than we should have, upon supplying boxes, that were not charged to her. The extra packing time caused the job to go overtime (into that evening) We asked her if we could deliver the next morning, and she agreed. This is where it really got out of hand.

We showed up the next morning as agreed, her new home in Redondo Beach was part of a large condo complex, with very limited parking, our crew had to park about 1/2 block away. It is industry standard to collect the balance due BEFORE unloading, which she paid (not with out an uproar)Then Deborah stated that she wanted her white carpets covered in plastic to protect them (again another unstated request, which is done for an additional charge) so my crew called, he did his best with what he had, No charge, we just wanted to complete the job, next she wanted the truck unloaded out front (1/2 block away) and she wanted to see everything off the truck, and then she would pick how she wanted things to go in the house, at this point our crew called again, the local security patrol informed them that they could not unload then move her in. I tried to call HER, and She did not answer her phones, or return our calls. Finally acording to our crew, she put her arm across the doorway, and said "that if they tried to pass her or if they were to bump into her, she would sue the company" at this point I told my crew to take lunch while I tried to reach her, again no responses. After their lunch, the crew returned and Deborah was nowhere to be found. It was at this point we had no other choice but to have the crew return. Again no responses from Deborah.

The next morning, we had the P.U.C. , the L.A. County Sheriff, and another moving company at our door, we explained to them the whole scenario, and they wished us well with her, and we let her new movers take her belongings. No we did not refund her monies, since we did try to deliver as agreed, but Deborah seemed to have a plan of her own, and she got her results, and our local Justice system agreed!

Our B.B.B rating was lowered due to her complaint, but, after informing them of the Court's decision, our good standing was restored. The P.U.C. did investigate, and they filed no charges. On Local Moves it is our experience to accept verified funds ONLY due to stop payments, bounced checks, and disputed credit transactions, which leads to a big loss in revenue, this is something any business person can tell you makes it a hardship an any size company.