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Report: #1330297

Complaint Review: - Nationwide

  • Submitted: Mon, September 26, 2016
  • Updated: Mon, September 26, 2016
  • Reported By: Liz — Thornton hough Other United Kingdom

    USA CRV solutions This courier charged me £238 for Same day delivery of spare door key to my husband; they delivered my door key and address to a random person in the same geographical area, still trying to get door key back National Nationwide

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 Beware very poor service from this courier firm. They said they would deliver my front door key to my husband who was locked out. The key never arrived, instead they delivered my front door key and my address details to a random address in the same area (a business) which was then closed for the night. When I complained that their driver didn't check the identity or address he was delivering to, nor ring my husband on his mobile to check where he was ( he was waiting at the house for the key), they said'he was doing his best'. It cost £238 and they have refused a refund, despite the key not arriving and their security breach. They tell me they deliver legal docs, passports and keys regularly, but seem to have no proper protocols for identity checks etc. Beware using them, I wish I had paid a bit more and used DHL or one of the established companies.

This report was posted on Ripoff Report on 09/26/2016 11:26 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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