Complaint Review: ExploreUSA Alvin,TX - Alvin Texas
ExploreUSA Alvin,TX Sold me a LEMON Alvin Texas
*Consumer Comment: RV TROUBLES FOR RV BUYERS
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We bought a brand new 2017 Wilderness 3175RE at the end of October and the first time we took it out the drain from the shower was leaking outside the trailer and the shower head did not work. We only owned it only a couple of weeks and had to take it in for repairs. After a little going back and forth they did fix it and we got the trailer back. A few weeks later we take it out again and this time water is leaking from under the laboratory inside the cabinet and coming from under the wall into the bedroom. We took it in today and was told it would be 6-8 weeks before the repairs would be complete. So for the next 2 months I will not have possession of this brand new RV we were so excited to buy but yet will still have payments due. We sold our old one when we bought this one and now are regretting that decision. I just expect more when I purchase something brand new off the lot. I do know I will not purchase another Heartland brand and definitely will not purchase from Explorer USA. Update 2/8/18: So we picked up the trailer 2 weeks ago and hooked it up 2 days ago and guess what MORE WATER IS LEAKING!! Same water leak as the first and second time and now I am being told the floor under my shower is showing signs of rotting. Now I have water damage on top of the leaks that have been going on for 3 months. Update 2/13/18: I have called and went to this location to speak to someone higher up than the store manager and was told by 3 different employees that they sent an email to Regional Manager Dan Tower and i still have not heard from him. I did however speak to the service manger who said he spoke to Dan but with all the issues going on he should be calling me directly as i requested.
This report was posted on Ripoff Report on 02/13/2018 05:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/exploreusa-alvintx/alvin-texas-77511/exploreusa-alvintx-sold-me-a-lemon-alvin-texas-1429114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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