Report: #1429114

Complaint Review: ExploreUSA Alvin,TX

  • Submitted: Tue, February 13, 2018
  • Updated: Tue, February 13, 2018
  • Reported By: Renee — Texas City Texas United States
  • ExploreUSA Alvin,TX
    23538 West State Highway 6
    Alvin, Texas
    United States

ExploreUSA Alvin,TX Sold me a LEMON Alvin Texas

*Consumer Comment: RV TROUBLES FOR RV BUYERS

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We bought a brand new 2017 Wilderness 3175RE at the end of October and the first time we took it out the drain from the shower was leaking outside the trailer and the shower head did not work. We only owned it only a couple of weeks and had to take it in for repairs. After a little going back and forth they did fix it and we got the trailer back. A few weeks later we take it out again and this time water is leaking from under the laboratory inside the cabinet and coming from under the wall into the bedroom. We took it in today and was told it would be 6-8 weeks before the repairs would be complete. So for the next 2 months I will not have possession of this brand new RV we were so excited to buy but yet will still have payments due. We sold our old one when we bought this one and now are regretting that decision. I just expect more when I purchase something brand new off the lot. I do know I will not purchase another Heartland brand and definitely will not purchase from Explorer USA. Update 2/8/18: So we picked up the trailer 2 weeks ago and hooked it up 2 days ago and guess what MORE WATER IS LEAKING!! Same water leak as the first and second time and now I am being told the floor under my shower is showing signs of rotting. Now I have water damage on top of the leaks that have been going on for 3 months. Update 2/13/18: I have called and went to this location to speak to someone higher up than the store manager and was told by 3 different employees that they sent an email to Regional Manager Dan Tower and i still have not heard from him. I did however speak to the service manger who said he spoke to Dan but with all the issues going on he should be calling me directly as i requested.

This report was posted on Ripoff Report on 02/13/2018 05:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/exploreusa-alvintx/alvin-texas-77511/exploreusa-alvintx-sold-me-a-lemon-alvin-texas-1429114. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

RV TROUBLES FOR RV BUYERS

AUTHOR: Rv tech tells all - (United States)

 I’m sorry for your troubles and I want to post some helpful information for you and many other RV buyers. Several years ago I own a RV repair business and I got so many complaints of people buying brand new motor homes and have had so much troubles with defective components and this should never happen especially on a brand new motorhome. There are so many RV dealerships that sell brand new motor homes that refused to do any pre-delivery inspections before they place these motorhomes on the lot for sale. I personally believe that many of these RV dealerships refuse to do these predelivery inspection because they do not want to pay their staff to do it. Instead they would rather you buy the motorhome and bring it back and activate a warranty claim then the RV dealership gets paid to do the work. I offer my services to attorneys that represent RV buyers at no cost to show them what to look for when they activate a lawsuit against any RV dealership of their choice .

One of the most important things that should be checked out on a brand new motorhome is the LP gas system and let me explain how explosive propane really is Most RV technicians do not understand the expansion rate of propane here are the facts If you have 1 gallon of propane in the tank it’s in a liquid form under pressure inside of the tank if that 1 gallon of liquid propane is released into the atmosphere because of a leak that one liquid gallon will expand a 270 gallons of explosive vapor. 1. 5 gallons of propane is equal to 1350 gallons of explosive vapor 2. 25 gallons of propane is equal to 6750 gallons of explosive vapor 3. 50 gallons of propane in the tank is equal to 13,500 gallons of explosive vapor.

Now I am sure that you would like to know if you buy it brand new or used motorhome you want to know if the LP gas system leaks or not. Ask your favorite RV dealership if they can show you the predelivery inspection documentation or the motorhome that you purchased and ask them to show you that leak down test results before you buy a motorhome never after you sign a contract. If they can’t provide you with this kind of documentation you need to get up and walk out and refused to part with your money. When you buy a brand new motorhome you want the experience of enjoying a brand new motor home without any troubles, just like for the most part when you buy a new car. A law firm in my past hired me to go up against one of the biggest RV dealerships in the country and I proved that the dealership was submitting fraudulent documents with Gord signatures on a predelivery inspection report. I prove to the judge that the document and forge signatures and a proper predelivery inspection was never done on the motorhome and after evaluating the motorhome which was a brand new motorhome I documented 27 pages of repairs that the motorhome need it I made a believer out of the court that the motorhome should’ve never been on the market for sale until after everything was fixed not after he was sold.

Remember you can’t get any TV station or News Reporter Politician Reviews to do any stories on fraudulent misrepresentation RV sales because they get a lot of money from RV dealerships in the form of advertising money. Every RV fire should always go to Rip Off Report and read the reports that have been posted over the years before you go to any dealership of your choice. Now I encourage you to go to RipOffReport.com on the homepage just a little ways down on the right-hand side you will see Rip Off Report live. Go to that page and scroll down a little bit on the right-hand side once again and look at the black audio player and listen to the very top number one show listen to it completely that’s me reveaking scams in the RV industry. Listen to that show a couple of times the second show was me talking about scams in the automotive industry. Any law firm who knows what they’re doing when it comes to RV dealership cases that’s worth a grain of salt would agree with everything that I say.

Please do your homework before you part within leave your money please continue to read some of this information that I’m going to post below this is a predelivery inspection check sheet list that RV dealership should be using but they don’t because they don’t want to pay for it. BEST REGUARDS YOUR RV BUYER ADVOCATE.... The most important functions of an RV are not listed on their list. Items like the 1. LP gas furnace does it leak LP GAS ? 2. The LP gas hot water heater. 3. The LP gas stove. 4. The LP gas refrigerator. 5. The ammonia gas system in the refrigerator does it leak ? 6. The power supply converting 110 V AC over to 12 V DC. 7. The complete plumbing system does it leak ? 8. Does the plumbing system have a water pressure regulator 9. The sewage system the black water and the graywater tanks do they leak ? 10. All of the 12 V system batteries ? Are they holding a charge 11. Does the complete electrical system on the 12 V DC side have any battery drains ? 12. The air conditioning systems the dash AC and the roof AC do they work properly. 13. Does the roof AC unit look like it's properly secured to the roof where it will not leak water when it rains ? 14. Does the shower or the toilet leak water underneath that wood rot the wood out under Neath the shower or the toilet ? 15. The water pump for the RV aspect of the motorhome does it leak it does it maintain normal operating pressure ? 16. Does any aspect of the RV have rotten wood ? 17. Does the LP gas system have leaks anywhere throughout the system ? 18 does the LP gas regulator maintain a normal operating pressure without league downs ? 19 does the RV come with all of the owners manuals for safe and normal operation knowledge ? 20 does the RV have leveling jacks to do the work without hydraulic leaks? 21 has the LP gas furnace been checked for any carbon oxide leaks ? Which can be deadly if not check properly .... 22. When driving the motorhome does the motorhome engine charge the RV batteries properly ? 23. Does the motorhome have slide outs and are they properly aligned so they do not create drag to wear out the electric motors ? I could make this list five times longer. I could go on for days when it comes to RVs and complete system checks. If someone's only going to charge you a couple of hundred dollars for a complete system check on the motorhome they are an idiot because they don't know what they're doing they don't know the complete systems of a motorhome you cannot take a RV to an automotive shop and have it checked out it's completely different then a car or a pick up truck or a little minivan. Whoever created this business model has no clue what they're doing. I feel their business model is to refer you to local automotive shops to have your cars and vans and pick up trucks checked out and they are the middleman to make money on work they've never done. The above is my opinion. When a RV dealership does not perform an LP gas system leak check is that a safe situation for the consumer or a unsafe situation for the consumer ??

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