Express Clothing Called them first for a discount before placing my order BUT...... Internet

Tonight I placed an order online @ Express.Before placing the order I called customer service to let them know that I disagree with the fact that they are charging $5.00 pergift box when I am spending over $130.00.

If at the store boxes are free, online should be the same. After speaking to thecustomer service rep she told me to go ahead and press the "complete your order" button. She said to wait for about 15 minutes and that she would remove the gift boxes charges from my total. I contacted the company back after receiving my ordernumber and for my surprise another customer service rep told me she wasn't able to do that.

I demanded to talk to a manager and the manager said the same thing. She also told me that I already redeemed an online coupon to which I replied that Express is a multi-million dollar company! What harm do two boxes made of PAPER do to the company!!!I told her I want to cancel my order and she said it was impossible to cancel! I insisted and she got upset and yelled "NO, YOU ARE NOT GOING TO CANCEL!!!!"I proceed to ask her for her name to write a report to the company but she refuse to give me her last name.

She told me: "My name is Melissa,, I am not going to tell you my last name, I am the only manager with that name at this time (11:20 p.m.)" Go ahead and complain".Express sucks!!!!!