Express movers and storage LLC Scam movers!! Buyer beware. King of Prussia Pennsylvania

 I stand by what was previously said and couldn't have been more unhappy with the lack of professionalism of this company. I continue to find dents, scratches and issues ( pull out couch was broken) from this move. Your team started 4 hours late on the day of the move since you didn't have enough drivers which threw everything off that day. I had no way of knowing the power was out and only discovered that when we arrived at dusk, already too late to get the move done in one day. I did pay for the work that was done. As I didn't want to penalize your crew. Your guys complained bitterly about their work conditions and the company to me. Better get your act together or you wont stay in business much longer.

Hello Cheryl,

Thank you for choosing Express Movers to complete your move on 5-26-2015, We are sorry that you went throght this, however i will have to correct you on a few things about your move because i was there.

There was a total of 3 trucks during yor move and all our fleet are 26 foot truck, we had 1 of our trucks and 2 uhaul's becasue we cant hold 3 of our trucks. Our trucks all of them don't require a CDL becasue the are under 26000 pounds, please understand the facts before you post a complain about our company on this site.

It took 2 days becasue you failed to tell us that you had a power outage in your new house (know Cheryl how can you not let us know that your new house had a power outage becasue of the storm that happend, it was dark by the time we started unloading and we cant take the risk to unload a whole house at 8pm with no electric Cheryl). So again you forgot to mention that to us.

I was on the estimate and the first thing when i walked in your house you had said the Piano was damaged from previous movers and you cared about it, So we broght a trailler just for piano, we had 4 guys on it and was wrapped, When it was unloaded we have the before and after picture with no scratch, so please again get your fact right.

When it came down to the bill you did not want to pay the bill witch that was unfair, all your stuff was wrapped and packed and protected with 4 movers, 3 trucks and a manager on dutie, your estimate was $1600 to $1800 the bill came to $1980.00 so that is not even 10% above, you only paid $1400.00 trying to blaim us for power outage that happend the day before and we were never told of it.

So cheryl When you go to rip off and make a claim like this, we habe been in buisenss for 8 years no customer ever accused us of this and you come along, and say stuff that is not true at all, i understand that customers are always right but in this case we tried our best, we gave you a discount where we should of charged you extra for overnight storage, and there was no damages becasue i have attached a claim report with contract and that was not filled and i have pix of all your belongings being delieverd.

At Express Movers we mae sure the customers are happy, we are a moving compay with great reputaion and we like to keep it that way, we do around 8 moves a day 360 days a year and the past 8 years we have only 4 complains and we understand that could happen and we took care of every single complain but when it comes to this im not even sure where we go from here, you were givin a discount and all your stuff was protected.