Complaint Review: ExpressVPN - Internet
ExpressVPN SCAM, PREDATORY SALES, FALSE REVIEW POSTING BRITISH VIRGIN ISLANDS Internet
First, I paid for a recurring subscription to a VPN service so I could access some websites in the USA from Iraq where I am based on USA soil. I am a resident of Florida.
ExpressVPN has 50+ bogus websites that claim to be independent satisfaction surveys. They even went as far as to create websites like "BestVPN.com" "servicepointvpn" "vpnservice.reviews" which all sound like reputable reviewing agencies. Once you go to these sites they say amazing things about ExpressVPN and talk about how good the customer service is, how they offer money back, etc, etc; however in hindsite i didnt realise that all of the links in the site take you to expressvpn's sales website. So i fell for it.
First problem. It gives you instructions for AppleTV media streaming. That only works on Netflix, Hulu, and HBO now. (explained by a service person in a chat) Not ABC, FOX, etc. Those need to be operated through a VPN and not DNS
Second problem. FanDuel does not work. The ExpressVPN (EVPN) website says just call our support and we will immediately link you up to make it work. Customer support said it doesnt support FanDuel and that it may work sometimes for some customers. But they did offer a refund
Third problem, while I was looking for a VPN server that was not based in one of the states that prohibit fanduel, I was backchecking my IP address with IP Lookup and seing that even though I selected USA-Hollywood server i was actually being issued an IP address from a co-location building in Newark New-Jersey. This happened for Miami, Dallas, Tampa and several other server locations. When I asked customer service hey claimed that they have no control over the location of the servers since they were provided by a thrid party. WHAT? If you cant control the location, how can you advertise that the link is from that location?
Fourth problem, They offer a VPN server speed test to see which servers have the best thourouput. The site makes it believe those are the speeds from your location running the VPN software. Wrong. As explained by the customer service rep, those are only the potential speeds based on network traffic. They throw a few sites in there that run slow or tha dont run just to give the appearance of a legit test.
Fifth problem, They offer a ping test to see the location of your iP tha you selected. Amazingly through their server is shows up in exactly the location you selected. Unbenounced to the beginner VPN user or a non-IP savvy person, the real IP is in New Jersey. I asked the customer service rep aout that too and he said it was a new system and the bugs were not worked out yet.
At the end of the day, I can at least aceess my bank that blocks IP's from Iraq. But the sales methods, false advertising, and the fact they hide behind the BVI government to blanket themselves from fasle advertising laws and the FTC, it is a bogus service only intended to get as much revenue from bombarding the internet with ads and redirects. I'm sure they are happy giving me a refund based on the millions of users that wont go through the rouble to get their $12.95 refunded. Its a good scam!
This report was posted on Ripoff Report on 10/30/2016 03:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/expressvpn/internet/expressvpn-scam-predatory-sales-false-review-posting-british-virgin-islands-internet-1335695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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