ExtraSpace Storage extraspace, policy, insurance, storage, Sandy, property, damage, storm, Freeport New York

Unfortunately I've had to use ExtraSpace storage services for about 4 years and I'm very very disappointed on how they handled my situation with the Sandy storm. I was temporarily homeless but working part-time so I invested in their services to store every single thing in my life that was important to me in their facility in hopes that I could regain my stability and remove my belongings once I was settled. My clothes, expensive electronics equipment and even my VHS family recordings and cassette recordings from up to 35 years were stored in their facility. I was a outstanding customer and I paid every month without fail or lateness. When I first used their facility, I paid extra for insurance just in case God forbid that anything happens to my things just to find out that because of some bullshit loophole in their insurance policy and  what I was paying, they are not responsible for my things in their facility if it involves a water? Furthermore, this was never explained to me once I even used their services to begin with! So when the Sandy storm hit, not only did they not reimburse me for anything that I lost, they were shut down for 2 months and I had no access to my belongings to even desperately see what I could salvage and they continued to CHARGE ME RENT! I lost everything, even the clothes on my back and you would think that this multi-million dollar company would even reach out to me to lend a helping hand to someone that was homeless and lost everything that I owned in their facility.  In using your services for the past 4 years, I've paid well over $5000 dollars for them to protect my precious things and in a once in a lifetime unfortunate event, these guys couldn't reach out to even try to reimburse something, anything? Wow, these guys are the worst! I guess anything goes nowadays to get money!

Brian Clahar

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