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Report: #1221826

Complaint Review: Ripoff Report | Extreme Tactical Dynamics TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. 100% customer satisfaction 7-day money back policy & 5 year LED limited warranty. Since 2005, Extreme Tactical Dynamics has made buying emergency vehicle lights, accessories online both accessible and affordable. Extreme Tactical Dynamics offers a wide range of high-quality, specialized LED lights which will stand up to the rigorous safety and security tasks. - Jupiter Florida

  • Submitted:
  • Updated:
  • Reported By: Deputy — Indianapolis Indiana USA
  • Extreme Tactical Dynamics TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. 100% customer satisfaction 7-day money back policy & 5 year LED limited warranty. Since 2005, Extreme Tactical Dynamics has made buying emergency vehicle lights, accessories online both accessible and affordable. Extreme Tactical Dynamics offers a wide range of high-quality, specialized LED lights which will stand up to the rigorous safety and security tasks. 1410 Park Lane South Suite 4 Jupiter , Florida USA

Extreme Tactical Dynamics TRUSTED Business REVIEW: Customer Satisfaction Commitment: Extreme Tactical Dynamics is dedicated to customer satisfaction. Extreme Tactical Dynamics implemented strategic changes ensuring customer satisfaction, focusing on finding ways to assist customers in a timely manner by adding 6 digital phone lines, A Live Chat option and boosting customer service and warehouse staff. All trained to help the first responder find the correct emergency lighting equipment.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Extreme Tactical Dynamics pledges to always resolve any issues: feel safe, confident & secure when doing business with Extreme Tactical Dynamics recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Extreme Tactical Dynamics for its full commitment to quality customer service.

Ripoff Report's discussions with Extreme Tactical Dynamics have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Extreme Tactical Dynamics listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Managing member, Mr. Chris Dallmann stated to us that first responders are a passion of his and making sure they have the proper emergency vehicle lights on their vehicles is paramount for him. His goal is to be a market leader and to provide a high-quality product at a reasonable cost to the smaller departments and individual users. Mr Dallmann feels it is critical in this market place to listen carefully to the feedback provided from his customers. By always putting his customers first, Mr. Dallmann hopes to maintain Extreme Tactical Dynamics as a successful enterprise both now and for many years to come.

Another supervisor, Jon Chandler told us that Mr. Dallmann's personal business philosophy is based on the premise that "strives to add value in his products, understanding that a successful business model is based on value-added services, and client care".

Extreme Tactical Dynamics is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Chris Dallmann during an onsite inspection held by a third-party verification company with no biases towards Extreme Tactical Dynamics.

Aspire Sales is the corporate name for Extreme Tactical Dynamics. Extreme Tactical Dynamics offers first-responders, government agencies, and private companies high-quality emergency lights. Their products boast being high quality, affordable, and are able to suit the needs of any vehicle. Chris Dallman stated the following about this company, "our business model is that we are a manufacturer of emergency vehicle lights that we sell to police departments, fire departments government agencies, and individual users such as tow truck drivers, construction workers, and those types of folks."

Leads for Extreme Tactical Dynamics are obtained through online marketing, and their brick and mortar store. Mr. Dallman went on to explain the sales and service process for online and physical customers, "for Internet the customer would go to the website, look for the product that they are looking for, add it to their cart, check out with us. Once they check out, the order would come into our office, processed, and go to the warehouse. The warehouse would package it and it would go out through the shipping department. For customers that come in person, they select the item they would like to get, pay for it, and out the door they go."





CUSTOMER CARE & COMPLAINT RESOLUTION – EXTREME TACTICAL GROUP

During the on-site interview, Mr. Dallman was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Dallman expressed that their most common complaint arises when a customer is unable to reach Extreme Tactical Dynamics via phone. In order to remedy this issue, " we have added 6 digital phone lines coming into the building with an automated system. It will put them on hold, so when a caller hangs up, they are the next caller in line." He additionally stated, " we have over 100,000 customers, there are times where folks are not happy with something along the line, is why we offer a 5year warranty on LED lights and 2-year warranties on the components of the products. And we have also started offering last month, which we are going to carry forward, a 7-day money back policy."

When asked to comment on complaints posted on Ripoff Report's website Mr. Dallman stated the complaints were made after an anonymous consumer was unable to reach them via phone. He additionally expressed that he did not feel like they were given the opportunity to assist the customer, which is something they are dedicated to. In order to assure future and current customers, Mr. Dallman stated the following, "We belong to the Chamber of Commerce, we belong to the Better Business Alliance. We belong to the NFPA aka National Fire Protection Association. We are also on SAM.gov, which is a US government approved vendor. We have our business and tax license, no specific credentials in this business. No certification required."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Dallman stated, " we have done a couple of things, the 6-line digital phone system, increased our staffing, brought in a multi-million-dollar inventory control system that helps us control the inventory levels in our warehouse and makes sure we are in stock for our customers all the time."

Extreme Tactical Dynamics is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, " It’s very important to us that our customers are taken care of, so if they are unable to get to us through phone or email or are not overly happy with something. Reaching out to us through Ripoff Report is a great opportunity for us to make sure we have taken care of the customers at all levels”





EXTREME TACTICAL DYNAMICS – STATEMENT FROM A MANAGING MEMBER – CHRIS DALLMANN

" We are one of the top suppliers of emergency vehicle lights. With us, you'll always receive a straight forward approach to emergency vehicle lights from a team who consistently works hard to assist our customers all over the world. Please take time to review our site, learn about our items, meet the people who will manage your orders, understand our history, and receive answers to some of your questions."

We are one of the top supplier of emergency vehicle lights helping customers create and understand the lights they are choosing for their vehicles. With us, you'll always receive a complex and customized approach to lighting that comes from a team who consistently training and helping customers from around the world. Please take time to review our site, learn about some of our products, meet the people who will manage your account, understand our history, and receive answers to some of your questions.

Extreme Tactical Dynamics's team have expressed that they feel very confident doing their job. Extreme Tactical Dynamics takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Extreme tactical Dynamics provides a very positive environment to work in. Opportunities for suggestions and improvements are encouraged. Mr.Dallmann is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with his employees."

Ripoff Report was pleased to learn that Extreme Tactical Dynamics's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM EXTREME TACTICAL GROUP

Extreme Tactical Dynamics recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Extreme Tactical Dynamics has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Chris Dallmann, Ripoff Report is convinced that Extreme Tactical Dynamics is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Extreme Tactical Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Extreme Tactical Dynamics Aspire Sales, LLC. Jupiter Florida

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM EXTREME TACTICAL GROUP:

This customer did not use their true name so we cannot look it up. Without the proper information.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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DO NOT DO BUSINESS WITH THIS COMPANY (if you value your money)... READ BELOW.

Extreme Tactical Dynamics (later refered to as "ETD") will seem like an honest business at first, but the first moment of issue and you will see their true colors. I am a police officer who has conducted many transactions with ETD in the past, but never had to contact them for any issues. The products always arrived and seemed to be of decent quality; unitl the following happened:

I placed an order(s) for emergency vehicle lighting and accessories in the end of March 2015 for over $400 combined, as I had in the past for various items. Immediately the funds were removed from my account, not upon shipment like most honorable companies, and a few days later I was notified that the items were on "backorder" via email (copied and pasted below) with an unknown shipment date, but "roughly estimating ... 2-3 weeks." I immediatly contacted ETD to find out more details about the "backordered" status, as I needed the product sooner than "roughly ... 2-3 weeks." First I tried calling during business hours... I was immediately placed in a calling queue on hold with music. After approximately 3 minutes a prerecorded message played that stated "All of our agents are currently busy. Please send us an email. Goodbye." and the call was disconnected. So I waited a few minutes and called again, same message and disconnection. I called again and again over the course of the next few days, all during business hours, and the same message and disconnection occured (same as stated in another Ripoffreport!). To this date, I have never gotten a person on the phone during business hours and have been directed every time to the same message and had the call disconnected. 

Because I had not been able to get through by phone I started emailing by replying to the "backordered" staus email. The first email was to inquire about the "backordered" status and for more information. I immediately recieved a response a few hours later answering most of my questions, but not about timeframe. So I replied to that email and asked again about time. To which I got another quick response, which finally answered my question about timeframe; stating "2 [more] weeks." Now here is where it gets interesting and a little TOO coincedental if you ask me...

Well I decided that I couldn't wait another two weeks, it had already been a week and I should have already had my items, plus I had no lights in the front of my patrol car which had just been issued (a new 2013 Dodge Charger) for excellent service. So I replied once again to go ahead an cancel my order, as I could not wait the extra two weeks (actually I tried calling again first because it states in their rules to call in order to cancel an order; interesting huh because they don't answer their phone. However, it does not state to call for cancellation in the email option to cancel **see below**). I recieved no response to the cancellation email I sent. So I emailed again, stating I need a response to my email that I would like to cancel my order as the option given to me in the "backordered" status email. Again, no response

Long story short, I was forced to contact my credit card company (thank God they are a good company) and explain my predicament, who reversed the charges from ETD since I had not recieved any items and I wished to cancel my order. I still, to this date, have not heard back from ETD by phone or email about canceling my order, nor have I recieved a refund for the second part of my order (around $64 not charged to the same card). As for the second part of the order around $64 I can still use the parts and is not as time sensitive, so we will see if they ship the items. If they do not, I will contact my other credit card company for a reversal (if possible) and their local Sheriff's office about the fraudulent business practices. Even my credit card company apologized for ETD's behavior and stated that it was "unacceptable for companies to conduct themselves in this manner."

Below is the copied and pasted "backordered" status email received from ETD (not recieved until the 4th day after the funds were transferred from my account); notice the bottom line about cancellation: 

Extreme Tactical Dynamics
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Order Number: xxxxx
Detailed Invoice: https://www.extremetacticaldynamics.com/catalog/account_history_info.php?order_id=xxxxx
Date Ordered: Tuesday 31 March, 2015

The comments for your order are


Our sincerest apologies for the delayed update!

Dear customer,

We are sending this to inform you that this item is on backorder. As of right now our next shipment date is still to be determined. We are roughly estimating that it is about 2-3 weeks out. We'll be doing our best to get this item in sooner but cannot guarantee shipment arrival dates at this time.

If you wish to change the color/product, please contact us via email or phone and we can assist you. However, if you wish to wait, your order will remain in the backorder queue and will ship as soon as possible. You'll be updated via email with a tracking number when your package does ship out. If you wish to cancel, please contact us and we will have a refund issued.

Thank you



Your order has been updated to the following status.

New status: Backordered


Please reply to this email if you have any questions.

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 REBUTTAL Owner of company

Hope we do better next time

AUTHOR: Chris D - (USA)

POSTED: Monday, July 06, 2015

Thank you for your comments. 

As I can not see your full name or your order #.  I do not know the full details of what has happened here.

I would like to offer you my apology for issues you have described.  As you mentioned in your report you have bought from us before and have never had any issues.

We do realize our phone lines stay very busy and sometimes it is very difficult to get a customer service rep on the phone.  We are here and we do answer the phones.  To helpwith this we have recently added a Live Chat option to the website and you can talk to one of our in house customer service reps durign our business hours.  We do not outsource this to other companies our people are the ones that are dealing directly with you.

Again I apologize for the issues that you had with our company.  We depend on first responders to keep us in business and unfortunately it looks like we upset you in your latest transaction with us.

If the issue has not been resolved as of yet please reach us via email, or Live Chat so that we can help you to resolve it.

We will not respond to the issue any further here we just wanted to let you know we apologize for the issues you state you had and at the end of the day want to make sure you were taken care of.

Thank you,

Chris

 

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**UPDATE**"

AUTHOR: - ()

POSTED: Saturday, May 09, 2015

To show how dirty, scheming, and pathetic this company is I am writing this update to show what you will be getting into if you do business with this company, please keep in mind I had been a long time customer of Extreme Tactical Dynamics (ETD) or Aspire Sales and this is how they are treating me; all for trying to cancel an order that they backordered. This was the only order I have ever tried to cancel with ETD.

As described in the origianl report, I had attempted multiple times to cancel my order with ETD via phone, email and eventually had to have the credit card company reverse the charges. Well ETD is STILL trying to push the order through and will not let it go. ETD has now shipped the order that I had cancelled through the ways described above; and yes, for those doing the math it was not "2-3 weeks" backordered it would be now over 5 weeks since the origianl order if I had not cancelled it. Some of you might be saying "good, free stuff." Well unfortunately no, that is not how it works. ETD knows that if they send the items and get confirmation they were sent and received, they are requiring signature on the shipment, that they can petition the credit card company to reverse the reversal and give them MY money back that was taken away from them. Interestingly enough, every shipment I have received in the past from ETD has NEVER required a signature. Unfortunately for ETD I have refused the shipment because I am wise to what they are trying to do, not to mention I have already bought other products, and I also have a very long paper trail to prove the cancellation and their tactics. Furthermore, I still have never gotten a response from ETD to any of my previously sent emails or phone calls and yes the disconnection and phone message still happens as well.  

Be advised that ETD has also changed a lot of their return, shipment, etc. policies. You might want to read them before you order because it is more evidence to show what they will do to you if you do business with them or on how they conduct business. The following are exerpts from ETD's policies listed on their website, the highlighted one is new:

"We only accept returns for warranty repair or replacement. Returns for any other reason will not be accepted"

"If you wish to cancel an order, you must do so via phone." (FYI: They won't answer the phone as described above.)

"There is no guarantee that an order can or will be cancelled after the sale has been initiated." **NEW** (Contradictory to other statements in emails and even in their policies page.)

"Any defective merchandise will be exchanged or repaired at our discretion"

Think about how all of these things are to avoid giving you your money back or have the ability to return your product for ANY reason! Also keep in mind that even if they say you can cancel or return an order or product...They didn't for me and it was stated clear in the "backorderd" email that I could!**see original report above**

**if your wondering about the other part of the original order, I still have not received it and the website still states it is "backordered". Going on 6 weeks now**

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