Complaint Review: Eye Noir - Skin Noir - Internet
Eye Noir - Skin Noir Addendum to yesterday's complaint Santa Ana, CA Internet-based
Yesterday I filed a complaint against Eye Noir - Skin Noir about their sneaky practice of sending free trial samples of their products (charging S/H so they have your card info), then automatically sending monthly shipments at $89.95 each if you don't opt out within 14 days. That info was not readily apparent on the trial websites, so like many others, I got caught into purchasing these shipments. After finally finding their customer service email, I sent them two requests to cancel future shipments. So far no reply. I then reexamined the packaging and found another Web site. In order to cancel, I had to call a customer service rep. The poor guy did his best to keep me as a customer, offering to send the next shipment free of charge. When that didn't work, he then upped the enticement to free product and 50% off future shipments, then after my saying "no thank you", he offered a whopping 75% off of new shipments plus the next month free. Unfortunately, I don't feel the skin care comes even close to producing the results the company claims. I especially did not appreciate having to talk to a live person to cancel, knowing that their job is to talk the customer into staying. Altogether, a time consuming and financial mistake.
This report was posted on Ripoff Report on 08/31/2016 05:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eye-noir-skin-noir/internet/eye-noir-skin-noir-addendum-to-yesterdays-complaint-santa-ana-ca-internet-based-1325752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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