Report: #1402816

Complaint Review: Eyeglass world

  • Submitted: Wed, September 27, 2017
  • Updated: Wed, September 27, 2017
  • Reported By: Witness7 — san diego California United States of America
  • Eyeglass world
    7155 broadway
    san diego, California
  • Phone: 6193150192
  • Web:
  • Category: Eye Care

Eyeglass world Bait and Switch san diego California

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I went to Eyeglass world because I wanted some transition lens glasses something that I could wear while driving and out in the sun that would change to sunglasses then revert back to regular glasses when indoors.  I saw the sign on the door saying buy 2 pair for $78 dollars well I wasn't really worried about that price because I knew I needed to have a new prescription so I factored that into the equation.  

I spoke with the doctor an asian lady by the name of Nguyen who was very nice and understanding when I told her what I wanted.  However, when trying to fill the prescription was when the nightmare came about.  The clerk who was taking down all this information was trying to sell me $320 worth of products while I was on the virge of saying yes I went home and thought about it and I came the conclusion that I didn't need to pair of glasses one for inside the car and the other for outside so I told them that.  I simply ordered a pair online for $8.95 a flip up that would cover my glasses when in the car so I would only need to buy one pair.

I was still happy at this point thinking that the clerk was going to give me my glasses for $140 but when I went to pick them up I discovered that my new glasses weren't transition at all and he (the clerk) acted as though I had never mentioned the word he said "oh those are $100 more expensive"  I then proceeded to find the Dr. that had given me the prescription and she certified that yes I had wanted transition lenses all the time and that it was just a mixup.  I said no it was no mixup because I kept repeating over and over again that I wanted something that would change to sunglasses outside.  They told me that they would have to special order those glasses and it could take 10 days or 2 weeks.  Nothing was ever said about it taking 2 weeks.

Besides pulling on me the bait and switch they gave me a lousy tiny cloth to clean my glasses with.  I think that the commissioner needs to know about this company to have them put out of business or something.

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