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Report: #1316627

Complaint Review: Eyessentials Eye Rejuvenation Serum - Internet

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  • Reported By: New Hampshire
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  • Eyessentials Eye Rejuvenation Serum Internet USA

Eyessentials Eye Rejuvenation Serum Skin optics anti-wrinkle skin cream Credit card scam- lures you in with a "free trial" with NO mention of heavy fees following Santa Ana CA Internet

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 Eyessentials (claiming to be a "sister company" with Skin Optics) has advertisements online for a free trial of their products with only a shipping fee. What they do NOT mention is that you will then be charged after 14 days for 89.95 per product per month! There is NO MENTION of an auto-ship agreement, or of the 89.95 fee. This is absolutely a credit card scam. Once I realized, I called Eyessentials asking to cancel the products within the 14 days and they did not allow me to. Instead, they extended my trial for another 14 days and told me I need to call back at that time if I want to cancel and they will not charge me. Meanwhile, I was charged 89.95 for the Skin Optics product. I had to call the "other number" which was in tiny little lettering on the bottle. There, they told me there was nothing they could do because I talked only to their "sister company" and not to them directly. The woman hung up on me. I called again to get a different representative and she could only offer me a 50% refund "as stated in the terms and conditions" which I did not see anywhere. After that debacle with Skin Optics I called Eyessentials back requesting to cancel the product now. She said she cannot do that and I need to wait until the last day of the extended trial time they gave me and that I would not be charged but that I have to call THAT day for them to agree to cancel, no sooner. She gave me more crazy reasons why I should keep using the product, saying it must be irritating to my skin because I use it in the daytime and not the evening because in the daytime your body is under stress and at night it is not.... I cannot wait to just wipe my hands clean of this scam. I'm not happy I paid 45 dollars for nothing but it's better than the full 89.95 so I accepted the 50% refund. They are extremely rude when you call to complain even when you are polite and patient with them. I think they're tired of sitting there defending their scheme and having people calling upset all day long.

This report was posted on Ripoff Report on 07/13/2016 07:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/eyessentials-eye-rejuvenation-serum/internet/eyessentials-eye-rejuvenation-serum-skin-optics-anti-wrinkle-skin-cream-credit-card-scam-1316627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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