EZTRADES ripoff or staling or theft i do not know what to call this Nicosia 1066, Cypern. Internet

I did the misstake of getting an account on EZTrader and boy did i got problem.After a while i desided that the option trading was not for me, and did requested my money back and to end my account,it says on the site thatthis withdraw was to take up till three businessdays,fine i waited one week nothing happens i wait one more week still nothing i get a little frustrated of that and chat with their support,who informes me that there financial department processing so much request that it have taken some time but will be taken care of soon.

And now the hell breaks loose i chat with their support for weeks before i get some kind of positiv respons and my info on my account change from pending to processing,good i think but then the next thing happens they did not get me the money in hole but instead they manage to partially fund me back,what the hell i think and ones again i have to sit and chat with the support and still getting that it will soon be done fully.This is almost like being robbed but with a compensation of partial refund.best regards Jörgen