Face Yoga Method Fumiko Takatsu Their product is defective and no refund as promised. I purchased the Face Yoga Method for $129.00 on 4/9/17 and tried to watch the streaming online videos (they only have an online service, not real videos that they send in the mail) on four (4) different computers (MacBook Pro, iPad, iPhone, and my HP desktop) and the videos would not play. I contacted customer service and asked for a FULL refund of my money over a month ago, and the only response I have gotten is from a "Silvina Martínez" asking me to please retry the videos and that she has refunded my money, but this IS A LIE because there is no refund for $129.00 back to my credit card after many, many attempts to get my refund as promised in their money-back guarantee when I signed up for their product. THIS IS NOT ACCEPTABLE! There are no legitimate reviews for www.FaceYogaMethod.com or Face Yoga Method period online and that is highly suspicious. When I tried to post a comment about this on their Facebook page, they deleted it. DON'T GET HOOKED INTO THIS SCAM! Mill Valley California

Hi Karla, 

I am so sorry for any miscommunication or confusion you have had with us here at Face Yoga Method. With nearly half a million members, we take customer satisfaction very seriously.
We are a team of real women, trying to help other women but their best face forward in the world, and we all dedicate ourselves to this company cornerstone. 

Regarding your case, in particular, we are very sorry to hear that you were unable to successfully log in to your membership. We have over 5,000 member logins a day and a team standing by to answer any questions within 24 hours or less. I have double checked your refund request, and see that your full purchase was successfully deposited back into your account in a timely manner of your request. We fully stand by our refund policies.   We are more than happy to talk with you in more detail about this if you wish. As always, we are available via email, text, and voicemail. 

To all others who may see this message, I do hope that you check out our positive and credible reviews online, (facebook, youtube, faceyogamethod.com)  and see that our customer results are more than just skin-deep.

We are changing lives and creating a more beautiful and empowered world, one face at a time. 

Warmly,

Customer Support

Face Yoga Method