Complaint Review: Factory Direct Transmission Repair - Orlando, Altamonte Springs, Winter Garden Florida
- Factory Direct Transmission Repair 1206 Lee Rd Orlando, Altamonte Springs, Winter Garden, Florida United States of America
- Phone: (407) 298-1800
- Web: http://www.factorydirecttransmissio...
- Category: Auto Repair Service
Factory Direct Transmission Repair Remanufactured Transmissions ,formerly, Con Artists! Orlando, Altamonte Springs, Winter Garden , Florida
*UPDATE Employee: Repent
*Consumer Comment: Lady, did your blessing EVER fix a car?
*UPDATE Employee: Our Father
*Consumer Comment: Can
*Consumer Comment: To therealmacoy - altamonte springs (USA), this is a complaint site, there's NO place for Goody Two Shoes here
*UPDATE Employee: God Bless All of you!
*Author of original report: A good reputation..........really? (Factory Direct Transmissions)
*UPDATE Employee: Factory Direct Transmission has an outstanding reputation
*Consumer Comment: These guys
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We were having some issues with our car's transmission, so we took it to Factory Direct Transmissions in Orlando FL. (big mistake!). We knew it was probably nothing major because we had just gotten the car checked out a few weeks prior from another shop we normally use. We however no longer live in close proximity to that shop. Before going in we saw their advertisement for a free diagnostic........... that was the main reason we went to them.
We talked to Erik L. the manager, and explained our problem and told him we would have to leave the car with them. We asked him about the diagnostic and he said it was absolutely free, just like it's advertised. We told him we also wanted a written estimate before any work was done to which he replied "of course".
We called back later that day and spoke to Erik again. He told us that they had been swamped and that they hadn't had the chance to look at it ........... that they would get to it tomorrow. We called the next day but couldn't get hold of Erik so we asked to speak to the president/owner (John R. Maszy), but was told he was not there either. Supposedly no one else there could help us.
After calling all day we finally got hold of Erik at nearly closing time. Erik apologized and said that they had been really busy and that they were currently looking at it, and that they would call us in the morning. He called that afternoon and said that the repairs would be $1700. I told him "no, that's way out of our budget" and that I don't want them to do anything to the car and that we would be down there soon.
When we got there Erik told us if we didn't want the repair we would have to pay $400 for the diagnostic work. We quoted their policy, and he just shrugged as if to say whatever. After allot of back and forth, Erik became hostile and condescending. In essence, he was a complete jerk! He told us he was busy, that he didn't know anything else, then said he had nothing more to say. He also advised us to talk to the owner, John Maszy the next day.....that he would also give us the written estimate. It's funny how they were always claiming they were busy but in the couple times we were there......... there was only a couple of cars.
We came back 8:00 am the next day and talked to John Maszy, who in turn said they had already done work to the car and that it was almost completed. Also that the final bill would be over $2000. I almost had a heart attack. We explained that we did not give the okay to do any work and we were never given a written estimate. Mr. Maszy said there's basically nothing he could do and went into this rant about how we were getting a good deal. Basically we would just have to pay the bill or else.......... no car. The car has not been right since they put their hands on it!
I have NEVER dealt with a car repair shop this bad before in my life! I have found out (after the fact unfortunately) that they have done this to many people They even fake their own positive reviews. I have posted reviews about them on different sites because I've been so outraged over this. In doing so they have threatened and tried to intimidate me........... they even assumed that I was another customer and posted their private info which I assume they got from a invoice. They posted what they say is their name, ph. number and address and said all kinds of slanderous stuff about their alleged criminal record and personal life, etc. What reputable company does this? They are nothing but thugs and con artists.
This report was posted on Ripoff Report on 07/29/2011 03:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/factory-direct-transmission-repair/orlando-altamonte-springs-winter-garden-florida-32810/factory-direct-transmission-repair-remanufactured-transmissions-formerly-con-artists-or-758310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#9 UPDATE Employee
Repent
AUTHOR: therealmacoy - (USA)
SUBMITTED: Wednesday, August 03, 2011
Have God and the pursuit of sanctity in Christ been the goal of my life? Have I denied my faith? Have I placed my trust in false teachings or substitutes for God? Did I despair of God's mercy? Have I avoided the profane use of God's name in my speech? Have I broken a solemn vow or promise? Have I honored every Sunday by avoiding unnecessary work, celebrating the Mass (also holydays)? Was I inattentive at, or unnecessarily late for Mass, or did I leave early? Have I neglected prayer for a long time? Have I shown Christlike respect to parents, spouse, and family members, legitimate authorities? Have I been attentive to the religious education and formation of my children? Have I cared for the bodily health and safety of myself and all others? Did I abuse drugs or alcohol? Have I supported in any way abortion, "mercy killing," or suicide? Was I impatient, angry, envious, proud, jealous, revengeful, lazy? Have I forgiven others? Have I been just in my responsibilities to employer and employees? Have I discriminated against others because of race or other reasons? Have I been chaste in thought and word? Have I used sex only within marriage and while open to procreating life? Have I given myself sexual gratification? Did I deliberately look at impure TV, pictures, reading? Have I stolen anything from another, from my employer, from government? If so, am I ready to repay it? Did I fulfill my contracts? Did I rashly gamble, depriving my family of necessities? Have I spoken ill of any other person? Have I always told the truth? Have I kept secrets and confidences? Have I permitted sexual thoughts about someone to whom I am not married? Have I desired what belongs to other people? Have I wished ill on another? Have I been faithful to sacramental living (Holy Communion and Penance)? Have I helped make my parish community stronger and holier? Have I contributed to the support of the Church? Have I done penance by abstaining and fasting on obligatory days? Have I fasted before receiving communion? Have I been mindful of the poor? Do I accept God's will for me?

#8 Consumer Comment
Lady, did your blessing EVER fix a car?
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Wednesday, August 03, 2011
Or not?

#7 UPDATE Employee
Our Father
AUTHOR: therealmacoy - (USA)
SUBMITTED: Tuesday, August 02, 2011
Our Father in heaven,
hallowed be your name.
Your kingdom come,
your will be done,
on earth as it is in heaven.
Give us this day our daily bread,
and forgive us our debts,
as we also have forgiven our debtors.
And lead us not into temptation,
but deliver us from evil."
"Father,
hallowed be your name.
Your kingdom come.
Give us each day our daily bread,
and forgive us our sins,
for we ourselves forgive everyone who is indebted to us.
And lead us not into temptation."

#6 Consumer Comment
Can
AUTHOR: mr rik - (USA)
SUBMITTED: Monday, August 01, 2011
Can anyone say SHILL?

#5 Consumer Comment
To therealmacoy - altamonte springs (USA), this is a complaint site, there's NO place for Goody Two Shoes here
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Monday, August 01, 2011
Go bless Satan, he needs it.

#4 UPDATE Employee
God Bless All of you!
AUTHOR: therealmacoy - (USA)
SUBMITTED: Monday, August 01, 2011
Honest, Dependable and in your corner I just picked up my Lincoln Aviator a few hours ago from these guys and my husband and I could not be more impressed with their level of service. When I first called for an estimate on replacing the flywheel of our vehicle the owner of the company gave me a penny by penny breakdown of what it would cost and why. They went out of their way to return our starter that was still under warranty instead of charging us for a new one. When we picked up the vehicle it was a little dirty on the inside so my husband went in just to get a rag to wipe down the steering wheel and seat and instead the owner came out and cleaned it himself. The price was way under budget since they helped us save money wherever they could. ABSOLUTELY AMAZING!!! We live in Ocoee and will drive out to Altamonte any day to get transmission work done by these guys!!!!
Great service and pricing! stellar Look... I'm not one to post reviews online about anything. but I must say... the guys at Factory Direct Transmission in Altamonte really hooked me up. It sucks (transmission issues) any way you slice it but these guys were the only ones that where affordable and honest!!!!!!!!!
Honest, Dependable and in your corner I just picked up my Lincoln Aviator a few hours ago from these guys and my husband and I could not be more impressed with their level of service. When I first called for an estimate on replacing the flywheel of our vehicle the owner of the company gave me a penny by penny breakdown of what it would cost and why. They went out of their way to return our starter that was still under warranty instead of charging us for a new one. When we picked up the vehicle it was a little dirty on the inside so my husband went in just to get a rag to wipe down the steering wheel and seat and instead the owner came out and cleaned it himself. The price was way under budget since they helped us save money wherever they could. ABSOLUTELY AMAZING!!! We live in Ocoee and will drive out to Altamonte any day to get transmission work done by these guys!
Great Price! Nice guys, hot runner (Shannon)What a life saver... I checked out all the shops in town... These guys are great. Low price was the best part of it all! These folks helped me and my family out of a jam... I highly recommend them for fair pricing, fast service, friendly staff and knowlegable staff. I shoped around and factory direct had the best price with the best warranty out of 7 shops we checked out! Eric, John and Jerimee are very helpful....And affordable! GREAT PRICE, GREAT SERVICE, KNOWLEGABLE STAFF AND VERY GOOD CUSTOMER SERVICE. I WOULD RECOMMEND FACTORY DIRECT TRANSMISSION TO ANYONE WHO MAY NEED TRANSMISSION WORK DONE!

#3 Author of original report
A good reputation..........really? (Factory Direct Transmissions)
AUTHOR: Justice - (USA)
SUBMITTED: Saturday, July 30, 2011
I do post on several sites about this company. I post because I want to warn people so that what happened to us won't happen to anyone else. When this happened to us we tried to deal with the owner..... we complained several times and he did absolutely nothing! I would have pursued some kind of legal action but I left the Orlando area soon after and haven't been back. I have no problem paying for legitimate repairs but I don't want to be scammed out of money..... I don't want that to happen to anybody.
I have never made a complaint about a business before in my life.......... but these people have outraged me so. We lost so much money because of them. Because of this we ended up having to buy a new car because that one wasn't any good to us anymore. This company says they have a good reputation that's not so. From what I know of it, they are constantly closing up shop and moving and having to open under new names. Actually the location that we went to on Lee blvd. is supposedly shut down.
Every positive review made about this company is made by either the owner or Erik.......... some even have Erik's name on them. If you look up this company and read all the reviews you'll realize that all the positive ones are made solely by them. I'll admit I made several posts about them, some responses were made because of comments or threats they made to me. I was also angered when they thought I was another customer and decided to post their name, add. email add., and phone number. If that wasn't enough they got on the same site pretending to be someone else and claimed the person was a criminal. They also said they would contact DCF and say their spouse was a drug dealer.
Who would believe that some random person that just "happens" to know that customer would also just "happen" to be on that site. I would put up a link to that site but I don't want to compromise that person anymore than they have already been. Tell me, what legitimate company would do this? Good descent companies don't spend their time attacking people that post reviews. They also don't put up personal info and slander people in a effort to try and make someone stop posting...... unless what's being said about the company is true. They want me to tell them who I am so they can do to me what they did to that customer......that's not happening!

#2 UPDATE Employee
Factory Direct Transmission has an outstanding reputation
AUTHOR: therealmacoy - (United States of America)
SUBMITTED: Saturday, July 30, 2011
This claim is made by a person who is only trying to hurt the reputation of a company with a great BBB rating and has helped thousands of people save money. This person is cut and pasting negative fake reviews on every single website we advertise on. If this were a real customer they would have contacted us months ago when we offered to resolve this so-called issue. They have chosen not to resolve anything but instead has wasted so much time online posting, then taunting us with personal messages and links to their fake reviews. We currently have the Florida Dept. of Law Enforcement, a private investigator and a internet expert working to track this person through their URL and IP address to pursue State and Federal charges of Fraud, Extortion, Slander, Cyber Bullying and much more.
Factory Direct Transmission has an outstanding reputation for good quality, affordable pricing, honesty, integrity and perhaps trying too hard to make everyone happy. If this were a real customer we'll say this one last time.
"If you have a problem with a repair, the price, the service or anything what-so-ever... Please contact John at 407-298-1800 or visit any one of our locations in person or just email us at factorydirecttransmission@yahoo.com. We will address your concern and do whatever it takes to make our customers happy. If this so called customer contacts us and has a legitimate complaint we will stop the investigation with FDLE and will not pursue charges against them. But until this so called customer comes to us we will press on with our investigation and purue legal action to the fullest extent and follow it with Civil Action too"... If you would like to see the many customers who hav had great exp. with Factory Direct Transmission check our google ads and repair pal ads for reviews and information. http://maps.google.com/maps/place?rlz=1T4GGLL_enUS385US386&um=1&ie=UTF-8&q=factory+direct+transmission&fb=1&gl=us&hq=factory+direct+transmission&hnear=0x88e77739cc157c19:0xd71d0f8ffc80e888,Apopka,+FL&cid=6962572656682584385&ei=GaI0TrnzGoK2tgf3mYH5DA&sa=X&oi=local_result&ct=placepage-link&resnum=1&ved=0CB4Q4gkwAA

#1 Consumer Comment
These guys
AUTHOR: smackdown - (USA)
SUBMITTED: Friday, July 29, 2011
are crooks.


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