Complaint Review: Factory Outlet Store Soyosett, NY - Soyoset NY
- Factory Outlet Store Soyosett, NY Soyoset, NY United States
- Phone: (800) 816-0810 and 1-86
- Web: batteries.factoryoutletstore.com
- Category: tools sales, RIP-OFF , Batteries
Factory Outlet Store Soyosett, NY factoryoutletstore.com batteries.factoryoutletstore.com Item lost by FedEx. Told me for over a month they would replace it; then told me, "denied. " Soyoset NY
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Here's a quick summary of what happend: I ordered a set of batteries from these people. I was at home when the item was SUPPOSEDLY delivered (I received a text from FedeEx). I went outside to get it: no package. None anywhere. Neighbors didn't have it, either. Contacted FedEx, then contacted Factoryoutletstore. Everybody gave me case numbers, and then I spent well over a month talking to Factory Outlet Store customer service (all located overseas).
I was told repeatedly by 4 or 5 different people (all dates and times recorded) that I would receive new batteries. Today (Feb. 15) they basically told me, "you're screwed," after a month of reassurance. The implication is that I'm a liar, or that the risk falls on me once FedEx says they delivered an item (irrespectivve of where they delivered it).
Wrong on both counts.
I disputed my credit card charge today, and I know I will get the money back.
I don't know if these people are scum bag criminals. A lot of reports on here say they are. But I will say, their foreign contracted customer service people are a bunch of lying scum bags!
I would respect them if they told me at the onset, "We think you received your batteries. We don't believe you. Go away." Instead, they strung me along for a month, pretending to address my problem, and then basically telling me to "F____ off" at then end.
Were the foreign customer service people told to do this? Maybe. But that makes everybody at Factoryoutlet Store a lying scumbag.
Don't do business with lying scumbags. No telling what they will lie about.
This report was posted on Ripoff Report on 02/15/2019 04:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/factory-outlet-store-soyosett-ny/soyoset-ny/factory-outlet-store-soyosett-ny-factoryoutletstorecom-batteriesfactoryoutletsto-1473627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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