Factorydirect2you.com WARNING!!La Verne California

UPDATE-Oct/7/09 In addition to writing a Ripoff Report.I had contacted and filed a report with: America Express credit card services -cause I used American Express to order the items from Factorydirect2you.com, the Better Business Bureau , the Tennessee office of consummer affairs and the California office of consummer affairs.I then sent American Express the responses Greg Hummel/Factorydirect2you.com sent to the Better Business Bureau along with my responses and copies of emails from Greg Hummel.A paper trail that clearly showed that Greg Hummel/Factorydirect2you.com was not being forthright in my case.American Express did some further investigating which included contacting Greg Hummel/Factorydirect2you.com for additional information.Apparently Greg Hummel/Factorydirect2you agreed to accept the defective return only if I paid $16.90 for cost of original shipment + $47.25 for 25% restocking fee +$60 for cost of "All-Clad free promotional gift" unless returned back to them not All-Clad for a total of $190.The original cost of the defective item was $315. American Express determined that Greg Hummel/Factorydirect2you was not entitled to these return charges since the item was defective.

American Express then determined I was entitled to the refund I was asking for and the cost of shipping the defective item back.I have shipped the item back and American Express has credited my account.

I apologize for the misunderstanding here. Our customer ordered two pots from a clearance sale and called us to say that one was defective. At the time she called we had a replacement in stock and the customer service person told her that we would send it to her.

As a small business we have few employees and we all do many jobs, which makes me the shipper on top of my management duties in the summer. Unfortunately, by the time I was able to get this shipped the replacement had been sold. I felt that the best thing to do was to have the defective pot replaced by All-Clad. They sent the replacement pot and gave us an RMA number. We created a pre-paid return label for the customer to send the defective pot right to All-Clad for inspection.

The customer was told on 7/17 that All-Clad was sending the replacment pot, but on 7/19 she called AmEx and disputed the credit card charges. Unfortunatley we were unaware of the credit card dispute until affter the replacement had shipped.

When the customer got the replacement, which was shipped by All-Clad, she stated that it was also defective. I have no idea how the customer got a defective pot that was shipped by the manufacturer. The fact that she got one defect was pretty rare for All-Clad, but to have a replacement come out with an inspection tag and such an obvious defect is almost unheard of. After speaking to my All-Clad rep, it was recommended that we have the customer call All-Clad consumer services regarding the problems that she was having.

When I told the customer that she would have to call All-Clad regarding the second defect, she was pretty upset and asked for a refund. Our policies state that we will fix or replace a defective item. If the customer refuses, they may return the item as per our normal return policies. That was not good enough for her. I told her that before we go through the return process that it is in her best interest to call consumer services to get one more replacement. She reluctantly agreed to try that.

After about 10 minutes, the customer called back and told me that calling All-Clad consumer services was not going to work for her and she demanded a refund. As stated before, we can give her a credit, but after the shipping costs and restocking fees the refund will be significantly less, so we would much rather replace the defective item for the customer. It is now her responsibility to call All-Clad consumer services to discuss this problem.

We did our part. She ordered from us and we had a replacement shipped to her for a defect. It really does not matter where the replacement came from...or where the RMA is sent. All that matters is that we got it taken care of for her. The unfortunate part is that the customer states that replacement also had a defect and that she is calling fraud on us. I am not sure where the fraud is. We are doing our part and all we are asking the customer to do is her part in this.

I apologize for the misunderstanding here. Our customer ordered two pots from a clearance sale and called us to say that one was defective. At the time she called we had a replacement in stock and the customer service person told her that we would send it to her.

As a small business we have few employees and we all do many jobs, which makes me the shipper on top of my management duties in the summer. Unfortunately, by the time I was able to get this shipped the replacement had been sold. I felt that the best thing to do was to have the defective pot replaced by All-Clad. They sent the replacement pot and gave us an RMA number. We created a pre-paid return label for the customer to send the defective pot right to All-Clad for inspection.

The customer was told on 7/17 that All-Clad was sending the replacment pot, but on 7/19 she called AmEx and disputed the credit card charges. Unfortunatley we were unaware of the credit card dispute until affter the replacement had shipped.

When the customer got the replacement, which was shipped by All-Clad, she stated that it was also defective. I have no idea how the customer got a defective pot that was shipped by the manufacturer. The fact that she got one defect was pretty rare for All-Clad, but to have a replacement come out with an inspection tag and such an obvious defect is almost unheard of. After speaking to my All-Clad rep, it was recommended that we have the customer call All-Clad consumer services regarding the problems that she was having.

When I told the customer that she would have to call All-Clad regarding the second defect, she was pretty upset and asked for a refund. Our policies state that we will fix or replace a defective item. If the customer refuses, they may return the item as per our normal return policies. That was not good enough for her. I told her that before we go through the return process that it is in her best interest to call consumer services to get one more replacement. She reluctantly agreed to try that.

After about 10 minutes, the customer called back and told me that calling All-Clad consumer services was not going to work for her and she demanded a refund. As stated before, we can give her a credit, but after the shipping costs and restocking fees the refund will be significantly less, so we would much rather replace the defective item for the customer. It is now her responsibility to call All-Clad consumer services to discuss this problem.

We did our part. She ordered from us and we had a replacement shipped to her for a defect. It really does not matter where the replacement came from...or where the RMA is sent. All that matters is that we got it taken care of for her. The unfortunate part is that the customer states that replacement also had a defect and that she is calling fraud on us. I am not sure where the fraud is. We are doing our part and all we are asking the customer to do is her part in this.

I apologize for the misunderstanding here. Our customer ordered two pots from a clearance sale and called us to say that one was defective. At the time she called we had a replacement in stock and the customer service person told her that we would send it to her.

As a small business we have few employees and we all do many jobs, which makes me the shipper on top of my management duties in the summer. Unfortunately, by the time I was able to get this shipped the replacement had been sold. I felt that the best thing to do was to have the defective pot replaced by All-Clad. They sent the replacement pot and gave us an RMA number. We created a pre-paid return label for the customer to send the defective pot right to All-Clad for inspection.

The customer was told on 7/17 that All-Clad was sending the replacment pot, but on 7/19 she called AmEx and disputed the credit card charges. Unfortunatley we were unaware of the credit card dispute until affter the replacement had shipped.

When the customer got the replacement, which was shipped by All-Clad, she stated that it was also defective. I have no idea how the customer got a defective pot that was shipped by the manufacturer. The fact that she got one defect was pretty rare for All-Clad, but to have a replacement come out with an inspection tag and such an obvious defect is almost unheard of. After speaking to my All-Clad rep, it was recommended that we have the customer call All-Clad consumer services regarding the problems that she was having.

When I told the customer that she would have to call All-Clad regarding the second defect, she was pretty upset and asked for a refund. Our policies state that we will fix or replace a defective item. If the customer refuses, they may return the item as per our normal return policies. That was not good enough for her. I told her that before we go through the return process that it is in her best interest to call consumer services to get one more replacement. She reluctantly agreed to try that.

After about 10 minutes, the customer called back and told me that calling All-Clad consumer services was not going to work for her and she demanded a refund. As stated before, we can give her a credit, but after the shipping costs and restocking fees the refund will be significantly less, so we would much rather replace the defective item for the customer. It is now her responsibility to call All-Clad consumer services to discuss this problem.

We did our part. She ordered from us and we had a replacement shipped to her for a defect. It really does not matter where the replacement came from...or where the RMA is sent. All that matters is that we got it taken care of for her. The unfortunate part is that the customer states that replacement also had a defect and that she is calling fraud on us. I am not sure where the fraud is. We are doing our part and all we are asking the customer to do is her part in this.

I apologize for the misunderstanding here. Our customer ordered two pots from a clearance sale and called us to say that one was defective. At the time she called we had a replacement in stock and the customer service person told her that we would send it to her.

As a small business we have few employees and we all do many jobs, which makes me the shipper on top of my management duties in the summer. Unfortunately, by the time I was able to get this shipped the replacement had been sold. I felt that the best thing to do was to have the defective pot replaced by All-Clad. They sent the replacement pot and gave us an RMA number. We created a pre-paid return label for the customer to send the defective pot right to All-Clad for inspection.

The customer was told on 7/17 that All-Clad was sending the replacment pot, but on 7/19 she called AmEx and disputed the credit card charges. Unfortunatley we were unaware of the credit card dispute until affter the replacement had shipped.

When the customer got the replacement, which was shipped by All-Clad, she stated that it was also defective. I have no idea how the customer got a defective pot that was shipped by the manufacturer. The fact that she got one defect was pretty rare for All-Clad, but to have a replacement come out with an inspection tag and such an obvious defect is almost unheard of. After speaking to my All-Clad rep, it was recommended that we have the customer call All-Clad consumer services regarding the problems that she was having.

When I told the customer that she would have to call All-Clad regarding the second defect, she was pretty upset and asked for a refund. Our policies state that we will fix or replace a defective item. If the customer refuses, they may return the item as per our normal return policies. That was not good enough for her. I told her that before we go through the return process that it is in her best interest to call consumer services to get one more replacement. She reluctantly agreed to try that.

After about 10 minutes, the customer called back and told me that calling All-Clad consumer services was not going to work for her and she demanded a refund. As stated before, we can give her a credit, but after the shipping costs and restocking fees the refund will be significantly less, so we would much rather replace the defective item for the customer. It is now her responsibility to call All-Clad consumer services to discuss this problem.

We did our part. She ordered from us and we had a replacement shipped to her for a defect. It really does not matter where the replacement came from...or where the RMA is sent. All that matters is that we got it taken care of for her. The unfortunate part is that the customer states that replacement also had a defect and that she is calling fraud on us. I am not sure where the fraud is. We are doing our part and all we are asking the customer to do is her part in this.