Report: #625642

Complaint Review: FactoryDirectSuperstore.com - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, July 21, 2010
Updated: Wed, July 21, 2010
Reported By: D11211 — Brooklyn New York United States of America

Author Not Confirmed

Why?

FactoryDirectSuperstore.com P.O. Box 792, Ramsey, NJ 07446 Internet United States of America

Phone: 1-800-296-8086
Web: www.factorydirectsuperstore.com
Category: Hardware & Tools

FactoryDirectSuperstore.com Factory Direct Int. Inc. Restocking fees of 20%, Processing fees of 10%, Returns and Exchange Policy Issues, Customer p Internet

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Below is an excerpt of the feedback left on the "Customer Service" page:

Your return and exchange policy is unfair, unjust and is among the most inflexible to customers I have ever encountered.

We just received a return call from a voicemail left yesterday about a part we would like to exchange or return.

We received a call back at 12:25pm on 07/21/2010. We were told by the customer service rep, Chris:

1.) The part cannot be refunded, plainly and simply. My wife innocently asked if we just wasted $17 and we were told 'yes'. (Never any mention of us using the part)

2.) Customer service rep wanted to put in an order for the actual part we needed for the Dyson DC-15 not DC-17 and asked for the credit card number. (No mention of a purchase policy of charging 10% once the order is processed)

When we called back to cancel the newly placed order we were told 3 key things by Supervisor, Celia that were never disclosed:

1.) We could not return the part since it was used - We never mentioned using the part. In fact we would have loved to use the part hence our wanting to return the UNUSED part which does not physically fit our vacuum.

2.) That we agreed to a 10% process fee for the newly placed order - We never ORDERED the product on-line, it was placed by phone, by the customer service rep returning our call who was extremely eager to 'rectify' the situation by placing a new order, i.e., taking money from the customer.

3.) The part would have to be returned by FedEx or UPS at OUR expense because USPS does not ship to their facility. Upon further investigation, we learned that FedEx does not ship to PO Boxes.

This entire experience has been nothing short of fleecing the consumer/ customer. We purchase items all the time from Amazon and even ebay. An individual seller on ebay would not be allowed to treat consumers in this way.

We are filing a complaint with the Better Business Bureau and with the consumer advocacy legal teams at the Rip-Off Report as well as taking to multiple social networking outlets (facebook and twitter) in a campaign to ensure that consumers and potential customers are aware of these unfair policies.

This report was posted on Ripoff Report on 07/21/2010 01:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/factorydirectsuperstorecom/internet/factorydirectsuperstorecom-factory-direct-int-inc-restocking-fees-of-20-processing-fe-625642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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