Fairy Tale Wedding Store POOREST CUSTOMER SERVICE AND DELIVERY PROMISES EVER Oregon City Oregon

On 01/21/14 I contacted Fairy Tale Wedding Store via email to see if I could order and receive a garter set for my daughter’s wedding prior to the end of my month.  I received a reply that very same afternoon that stated:  “Yes, we can do this for you.  I would suggest a shipping method other than ground, as we are shipping from Oregon.  Thank you, Kelly.”  On 01/22/14 I placed the order for an ivory bridal keepsake and tossing garter set ($36.49) and selected 2^nd-day air shipping ($27.56) for a total cost of $64.05.  On 01/28/14 and 01/29/14 I sent emails requesting the status of the order.  No reply to either email.  On 02/03/14 I called asking for a tracking number as we were leaving the next morning.  I had to leave a message -- and got absolutely no response to my call.  Upon my return from the wedding trip on 02/16/14, I found a notice that the post office had tried to deliver a package.  Sure enough it was the garter set -- shipped on 02/10/14 via US Postal Service first-class package -- a cost of $2.32 when I had paid $27.56!!!!  One garter is entirely in ivory as requested but the other is ivory and blue -- my daughter’s colors were coral and pink because the wedding was in the tropics.  There is no return address on the package for me to return it.

 I am very dismayed (1) at the total absence of customer service, (2) at not receiving the items in a timely fashion as promised, (3) that I paid for express shipping and they used regular first class mail at a profit to them of $25.24, and (4) that my daughter did not have a garter to toss at her wedding as they did not have any in the cruise line’s gift shops.  This is the first time I’ve ever had a problem with ordering something online and can’t express the depths of my disappointment.