FAIRYIN.COM ONLINE DRESS COMPANY REFUSES TO COMPLY WITH ITS EXPRESS RETURN POLICY HONG KONG Internet

I ordered a formal dress from FairyIn.com, which is apparently located in Hong Kong.  Their stated return policy said I could return the dress for a refund or a new dress if there was any defect in the dress.  The policy gives you 7 days from receipt.  I received the dress and it was defective.  The back of the dress is bunched up and irreparable and unwearable. 

I sent an email to the company on the same day the dress arrived along with a picture of the problem.  I received a response asking me to get the dress fixed.  I explained due to the beading and problem it was irreparable.  I asked for a refund or a new dress, and where I should return the dress.  I received a response stating they would refund me about 5% which was about $6. 

I explained again that was unacceptable and they offered me an 8% refund.  I again responded quoting their own return policy and asking them to comply with their policy.  They stopped  responding completely and have ignored now no fewer than three more requests from me. 

Do NOT order anything from this company.  The product is junk and they refuse to comply with their own expressly stated return policy.