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Report: #1174892

Complaint Review: Family Care Plus - Stratford Connecticut

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  • Reported By: Tina — Stratford Connecticut
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  • Family Care Plus 2573 Main Street Stratford, Connecticut USA

Family Care Plus Family Care Plus Stratford, Connecticut CT LIC# HCA.0000114 MA LIC# 7443. Hiring and Firing Endangering Workers Stratford Connecticut

*UPDATE Employee: Lawsuit Claim is Wrong!

*UPDATE Employee: Inaccurate and Unfair Review!

*UPDATE EX-employee responds: Worse company I ever worked for

*Author of original report: Court Documents

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Please be careful with Family Care Plus located on 2573 Main Street Stratford, Connecticut Phone number: (203) 377-1844. http://www.familycare-plus.com/

 

If you are an out of state caregiver provider save yourself the headache and apply to a different agency. These people are the lowest of the low! The reason why they hire out of state Caregivers is because they have used up and burned up all the local ones by sending them into dirty, filthy, unstable homes that put the caregivers in danger. The tactic that they use to entice out of state workers is by paying for their transportation and then once they get to Connecticut they "house" them in a workers "apartment" which was originally a doctor's office. The "apartment" is filthy, they have old dirty shower curtains, dirty linens, and dirty bathrooms. You are probably there with 5 or 6 CNA's, LPN's or HHA's at the same time all waiting for work. Little do they know is that they are about to be sent into homes that other CNA's have been burn out of to then be fired and be replaced with fresher meat! These people start up all these cases all over CT, MA, and even soon NH and GA to make money! That company is all about money. They make an exorbitant amount of money in comparison to what they pay the workers. They only pay a measly $100.00 per day for live in (sometimes less) when other agencies easily pay $130.00+ for the same kind of work.

 

Examples of what workers have gone through:

* One woman was sent into a home full of bedbugs, she reported this to the agency and requested to be taken off the case. The agency simply replaced her with another CNA KNOWING that they were going to send her into a home full of bed bugs and did not ask the client to take care of the problem through proper extermination. 

* Many women have come from as far as Florida and Mississippi to work in hopes of working a full time job only to be sent on temporary week long or week and a half long cases only to be fired after the case was done. One woman in particular came from very far away was fired early during the week, kicked out of the "workers apartment" and left shelter-less until that Friday that she got paid. They do not pay for the transportation to return home nor provide accommodations after getting fired. Time and time again many out of state workers have been left out on the street with no family nearby after they were enticed to come out of state with this company's many promises and then fired after they were used up. 

* Many caregiver's are sent into the homes of racist inconsiderate people who refuse to complete their part of their contract which is to provide food for the live in care giver. After weeks of starvation the worker is then forced to leave. Sometimes fired for reporting the conditions and then replaced with another worker knowing that the same cycle will happen again. 

*Another Caregiver was sent into a family home which had many serious health and safety hazards and even after reporting these concerns over and over again she was just fired and replaced with another worker. And the company again knowingly sent and replaced another worker into this home. 

*Another Caregiver was sent into a home where she was not provided an adequate sleeping area and adequate privacy as mandated. The client also had some serious health issues and was constantly urinating on the floor making her clean up urine off the floor more than 3 times a day. 

*Another caregiver was sent into a home where the woman supposedly had dementia but was extremely racist going as far as making inappropriate comments on the workers skin color, and going as far as going into the street and cause chaos by saying that there was a "black woman" in her home trying to steal her things causing the neighbors to get out of their homes and call the police on the caregiver. She also attacked the caregiver on another occasion for listening to music on her head phones. The company just pulled the worker off this horrific case and replaced her with another one.  

 

The point of reporting all these stories is to demand that the ethics and practices of this company be scrutinized and investigated. It is not just or right for them to be hiring so many women and men out of state for them to just use them up and fire them and leave them out on the street shelter-less after making so many promises. It is also not right for them to be taking on so many cases without having a nurse inspect the client or the homes first. It is also not right for them to knowingly be sending so many workers into such filthy living conditions when the previous worker had to leave that home for those very same reasons in the first place. It is understood that this field of work is difficult as it is but to be treating the workers like disposable garbage  and endangering their lives and health is another thing.

 

The guy in charge of hiring in New York "Fat Tony" posts all over craigslist constantly to lure as many people in as possible. He is very shady and has like 6 different contact numbers.

 

They also have unethical practices when it comes to workers income. They like to keep they money if they don't have "proper" signatures even though they were already paid by the clients insurance company.

 

The "Field Supervisor" Madora is a money, power hungry, evil cold leech. Ever since she entered her position many workers have complained that she has changed for the worse and has many of her own family members working here obviously showing a preference for her own family. And lowering the standards, quality and value of the company.

 

CT LIC# HCA.0000114 

 

DEAL WITH CAUTION WHEN IT COMES TO THIS COMPANY!!!

This report was posted on Ripoff Report on 09/06/2014 08:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/family-care-plus/stratford-connecticut-06615/family-care-plus-family-care-plus-stratford-connecticut-ct-lic-hca0000114-ma-lic-7443-1174892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 UPDATE Employee

Lawsuit Claim is Wrong!

AUTHOR: Family Care Plus - (United States)

POSTED: Tuesday, February 20, 2018

The claims that David Krett has been “taken to court several times already” and that he owns “Family Care Home Visiting Nurse” are simply false. 

While David Krett, Jr. does own Family Care Plus, LLC, he does not own Family Care Home Visiting Nurse and Home Care Agency, and neither he nor Family Care Plus, LLC were named as parties in the 2010 lawsuit, Hall v. Family Care Home Visiting Nurse and Home Care Agency, LLC that the reviewer inclluded with their post.   The reviewer improperly attributed that case to Family Care Plus and David Krett, Jr. 

With respect to the 2010 document from the Iuteri v. Family Care Plus case, once again David Krett isn’t listed as a defendant.  While the information in the document is limited, there was never a finding by a court or jury that the claim against Family Care Plus had any merit.  Unfortunately, occasional complaints are a cost of doing business as an employer.  If you were to search for lawsuits filed against other home care agencies I'm sure you'd find similar results.

 

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#3 UPDATE Employee

Inaccurate and Unfair Review!

AUTHOR: Family Care Plus - (United States)

POSTED: Monday, February 19, 2018

We understand that despite our best efforts, some former employees may be dissatisfied with their work experience.  This review, however, is rife with claims that are untrue and unfair to Family Care Plus, L.L.C. and its employees. 

While Family Care Plus strives to have a positive, supportive working relationship with its employees, not everyone is cut out for providing care to the elderly.   That seems to be the case for this reviewer, who fails to understand that a primary purpose of live-in home care is to help elderly individuals with activities of daily living that they can no longer perform on their own due to illness, infirmity or dementia.  The activities they need help with can include housekeeping, cooking, feeding, bathing, dressing, grooming, toileting, and walking.  It’s not always easy for a client to accept someone moving into their home to assist with the most basic aspects of daily life like bathing and going to the bathroom!  Caring for these clients and understanding that they usually cannot control their actions requires compassion, patience and understanding – traits that we highly value in our caregivers!

When Family Care Plus receives an inquiry from a potential client, our first step is to confer with the client and their family about their service needs.  This includes a discussion of the client’s personality and life and work history, which helps us find the ideal client-caregiver match!

We also conduct a home safety evaluation before a caregiver is placed on a case.  This includes a review of potential hazards that could impact both the client and caregiver, as well as checks on cleanliness, clutter, and potential infestations in the home.  We also review the planned sleeping and living arrangements for the caregiver, to ensure their comfort.  We then work with the client and their family to ensure that any concerns with safety or cleanliness are addressed before we send a caregiver into the home!

Once a caregiver is assigned to a case, we place frequent calls to both the client’s family and the caregiver to answer any questions or address any concerns they might have, and we also conduct regular field visits to the home.  In addition, we have a 365-day, 24-hour on-call service to respond to caregiver or client concerns that are raised outside of normal business hours.

On the rare occasions where we encounter infestations in client homes, we respond immediately.  The caregiver is removed from the case and assisted with addressing any contamination of their personal belongings, and the family is contacted to address the infestation in the home.  No employee is returned to a case until the client has properly exterminated the home.

Similarly, we will immediately respond to situations where there is insufficient food in the home, where a client demonstrates abusive behaviors, or where the caregiver is otherwise concerned about their own safety or that of their client.  While we understand that clients with dementia may occasionally behave inappropriately, we won’t hesitate to honor a caregivers’ request to leave a case if they feel harassed or unsafe, and we won’t hesitate to end cases if a client is inappropriate or otherwise poses a risk to our caregivers!

The reviewer’s claims regarding our pay practices are, quite simply, false.  We pay our caregivers by the hour, not by the day, and they are paid in full every week for the prior week’s work.

Finally, the reviewer’s claims about the apartment space we provide to caregivers are both unfair and inaccurate.  We do make available a five-bedroom two bath apartment, free of charge, as a convenience to our employed caregivers who are coming on and going off of cases.   The apartment has combination locks on both the exterior doors and each bedroom door.  The apartment is cleaned regularly, including replacement of the linens after each visit by a caregiver.

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#2 UPDATE EX-employee responds

Worse company I ever worked for

AUTHOR: Monkey Man - (USA)

POSTED: Saturday, January 21, 2017

Family Care is the worse company I have ever worked for.

48 years in the work force

25 years as an RN

Family Care was the worst employer I have ever worked for ever ! Eithier as a nurse or my career before nursing.

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#1 Author of original report

Court Documents

AUTHOR: Tina - ()

POSTED: Saturday, September 06, 2014

The owner David (Dave) Krett has been taken to court several times already. He owns both Family Care Plus and Family Care Home Visiting Nurse 

 

Look at the documents below: 

 

Tara Iuteri v. Family Care Plus 

caselaw.findlaw.com/ct-superior-court/1532219.html 

 

Lisa HALL, Plaintiff,
v.
FAMILY CARE HOME VISITING NURSE AND HOME CARE AGENCY, LLC, Defendant. 

leagle.com/decision/In%20FDCO%2020100830400.xml/HALL%20v.%20FAMILY%20CARE%20HOME%20VISITING%20NURSE 

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