Family Dollar Embarassment, Incompetence, Humiliation, Illegal, Defamation of Character Wayne Michigan

You can tell. Rude.

If you don't coupon, you wouldn't understand this consumers complaint. The point of couponing is to get multiple items for at least as possible..free or better being the ultimate goal. Its not scamming and perfectly legal. If you are a non Couponer please take the time to actually to read a coupon or Google the process to see how it is done before passing judgement on this consumer. The manger was dead wrong from the get go. Flat out, you don't approach a person in regular conversation like that under any circumstance like that unless you want to be cursed out or have no home training. Secondly a coupon will state that you can only use an allotted number in a transaction if there is a limit..ie..Only 4 like coupons may be used per transaction per customer. Thirdly....Family Dollars register systems for whatever reason is not equipp took my ed to accurately take coupons. My experience has been also that the employees are not trained in taking them. I had a close experience today with them today, although they were very polite and patient, the employee was owledgeble about why my Family Dollars coupon policy about adjusting down a coupon if the coupon is more kkthan what an item costs. Even after I showed her the policy online, she refused my coupons. I just refused to purchase, and politely took my business elsewhere. hat a person gets paid is not a factor or the consumers business. That is between Family Dollar and that employee. On tht particular day she was being paid to be a Manager and she didn't manage anything that day including her mouth or her attitude.

I have been an employee with FD for almost 20 years, an AM for 10. Reading through this thread, there are some things I can clear up. First of all, it is 1 coupon per order if that is what the coupon states. We are not allowed to ring up 2 plus or we will not be reimbursed. However, we can, and I have many times, do seperate orders. I have done this for customers many times myself. You can do this anywhere. I have. If the manager stated they didn't haev time, than it sounds to me like she didn't want to make time. There is no reason she wouldn't have had time. This is why we have a main cashier and the manager has a back up register in. She should have done it on her register. There, the store is in the wrong. On the other hand, I do not believe that this customer received a call from corporate. Unless you spoke to the stores District Manager, corporate doesn't handle complaints themselves. They assign them to that stores DM. Usually all corporate does is issue a gift certificate to the customer. Hope that clears up some issues on a small issue that was made bigger than is should have been, on both sides.

Oh, and managers are salaried, not hourly.

Times are tough and some people need to save a dollar just to make ends meet.  This was a somewhat interesting posting.  One employee of Family Dollar made a comment about how this customer expressed inconsideration to her fellow shoppers.  Was it really SHE that showed a lack of consideration or the manager?  If the manager was that concerned about inconveniencing the other shoppers then she should have just taken the dam coupons and let the lady be on her way.

And, as the other rebuttal stated, what does the store really care?  The manufacture will reimburse the store for the coupon cost.  So really it was just a waste of time and the store probably came across looking somewhat "trailer trashest".  Meanwhile, the customer is on her merry way and won't have to look at any of those people ever again.

So who really lost in this situation?

First of all I can't believe there is so much trouble over coupons or that anyone cares why so many of one product is purchased!

I used to work for Family Dollar so Friday I went to the store I used to work at & asked the Manager about the coupons. I already knew the answer since I used to work there but thought the rules might of changed. No change, She said they are still the same. As long as the coupons aren't expired they use them. No matter how many.

It does take a lot longer to ring up 24 items like that and all those coupons if you aren't a Manager or Assistant since the Associates aren't aloud keys to scan 1 item x 24 but it is their job to accept them. Also at our store the coupons weren't scanned you had to put in the amount for each coupon individually & push coupon each time. They were old registers. The Manager also told me the company gets paid for the product & then some.

There were many people that came in to buy things in bulk & it wasn't our business to know the reason. We were just happy to sell the products.

I do know that if a customer is asked to leave by law they have to comply. If not the police should be called and from there what ever action the police want to take is up to them. Makes sense to me. I do know that Managers aren't supposed to use inappropriate language and are supposed to behave in a professional manner. If they get to a point of losing their control they are supposed to call the police and let them handle it. This is what the Manager and District Manager told me while working there so I would know how a situation has to be handled.

Hopefully things will be better dealt with on both sides from now on. Crossing fingers.

This is one of the funniest threads I have ever unraveled. Everyone here proclaims to be an "expert" on the subject of coupon use or company policy.

Don't get me wrong, I am not saying I believe or don't believe anyone here, but I will tell you my experience with these things. I used to work for Family Dollar, and as long as you are buying the product we would use the coupon if it wasn't expired. We would take as many coupons as you had product.

I have never seen a bottle of Downy sell for $1.00 anywhere. I have seen the generic brands for that though.

I now work at Dollar General (better hours, benefits, and room for advancement) and our policy for coupons is the same as anywhere, if you are buying what you can use it for, we take it, no matter what the quantity is. I recently sold 6 cans of Folgers coffee to one person in the same order, along with 6 coupons for $1 off each can.

I actually encourage the use of multiple coupons, it is no big deal. If the manufacturer wouldn't allow the usage of these coupons in this manner, they wouldn't scan correctly on my computer/register.

If I try to scan a coupon and the customer doesn't have the right product the register pops up on the screen, "Coupon doesn't match any product." We save all of the coupons for one week and send them all in the same envelope to a manufacturer who takes care of sorting them and redistributing the savings back to us.

We do not require a report of any kind stating that any of the coupons were only used on one product per transaction or anything like that.
What I am saying is, to expect someone to ring up 24 separate transactions and also expect the rest of the customers to wait, is rude and greedy and I wouldn't let it happen either. As a manager now, I would kindly ask you to at least step aside for a moment and wait until the others were done.

There is also someone claiming to be in the "coupon" and advertising business, several reports down from the first, who can't figure out how to use a spell check.

This happened such a long time ago, I had completely forgotten about it. The manager at this store is a shirt-tail relative of mine and we discussed it when it took place.

First of all, what had to be done: TWENTY-FOUR separate transactions had to be rung up. Downy will reimburse for only one purchase per transaction. On each of them, 6 cents tax had to be paid--thus more delay.

'As an update, I talked to the VP of Family Dollar and he agreed that what I was doing was LEGAL, and SHOULD have been honored and that the manager had only been on the job for 3 weeks and would be reprimanded and I would be compensated for my embarrassment and harassment...and the trespassing order has been lifted.' In your dreams, Lorraine! You still can't set foot in that store and no one from Corporate called you with that tale.

The ruckus started when all 24 bottles were rung up as one purchase and you then gave the clerk your coupons. You were told by the young gal that you could only use one coupon for one bottle of Downy. You loudly opened up your sewer-mouth to her, using all sorts of foul language, and she called the manager over. That first total had to be voided and each one rung up individually. Another register had to be opened because the people in line behind you were getting teed off at your shenanigans. They also wondered how many people on your block didn't get the attachment on the plastic cover for the Sunday newspaper which had the coupon plus a sample of Downy.

Carla has been a manager for only 3 weeks? Yeah--sure. She's been with Family Dollar for 12 years, the last 9 as manager at more than one location.

Hope the rag rugs in your double wide have been soft and fluffy for the past year! And we never saw anything about it on Channels 2, 4 or 7--guess you forgot to call them, right?

This happened such a long time ago, I had completely forgotten about it. The manager at this store is a shirt-tail relative of mine and we discussed it when it took place.

First of all, what had to be done: TWENTY-FOUR separate transactions had to be rung up. Downy will reimburse for only one purchase per transaction. On each of them, 6 cents tax had to be paid--thus more delay.

'As an update, I talked to the VP of Family Dollar and he agreed that what I was doing was LEGAL, and SHOULD have been honored and that the manager had only been on the job for 3 weeks and would be reprimanded and I would be compensated for my embarrassment and harassment...and the trespassing order has been lifted.' In your dreams, Lorraine! You still can't set foot in that store and no one from Corporate called you with that tale.

The ruckus started when all 24 bottles were rung up as one purchase and you then gave the clerk your coupons. You were told by the young gal that you could only use one coupon for one bottle of Downy. You loudly opened up your sewer-mouth to her, using all sorts of foul language, and she called the manager over. That first total had to be voided and each one rung up individually. Another register had to be opened because the people in line behind you were getting teed off at your shenanigans. They also wondered how many people on your block didn't get the attachment on the plastic cover for the Sunday newspaper which had the coupon plus a sample of Downy.

Carla has been a manager for only 3 weeks? Yeah--sure. She's been with Family Dollar for 12 years, the last 9 as manager at more than one location.

Hope the rag rugs in your double wide have been soft and fluffy for the past year! And we never saw anything about it on Channels 2, 4 or 7--guess you forgot to call them, right?

This happened such a long time ago, I had completely forgotten about it. The manager at this store is a shirt-tail relative of mine and we discussed it when it took place.

First of all, what had to be done: TWENTY-FOUR separate transactions had to be rung up. Downy will reimburse for only one purchase per transaction. On each of them, 6 cents tax had to be paid--thus more delay.

'As an update, I talked to the VP of Family Dollar and he agreed that what I was doing was LEGAL, and SHOULD have been honored and that the manager had only been on the job for 3 weeks and would be reprimanded and I would be compensated for my embarrassment and harassment...and the trespassing order has been lifted.' In your dreams, Lorraine! You still can't set foot in that store and no one from Corporate called you with that tale.

The ruckus started when all 24 bottles were rung up as one purchase and you then gave the clerk your coupons. You were told by the young gal that you could only use one coupon for one bottle of Downy. You loudly opened up your sewer-mouth to her, using all sorts of foul language, and she called the manager over. That first total had to be voided and each one rung up individually. Another register had to be opened because the people in line behind you were getting teed off at your shenanigans. They also wondered how many people on your block didn't get the attachment on the plastic cover for the Sunday newspaper which had the coupon plus a sample of Downy.

Carla has been a manager for only 3 weeks? Yeah--sure. She's been with Family Dollar for 12 years, the last 9 as manager at more than one location.

Hope the rag rugs in your double wide have been soft and fluffy for the past year! And we never saw anything about it on Channels 2, 4 or 7--guess you forgot to call them, right?

So, the woman wanted some free fabric softener. So what! Who cares?! She wasn't stealing it, the Dollar store or whatever was going to get paid for it. She was making a legal transaction.

Dawn, you're making some pretty strong allegations, what is your evidence that Lorraine went through her neigborhood at 4AM on a Sunday morning and lifted the coupons from her neighbors papers. If you have this evidence and are witholding it, you're guilty of a crime as well. So I suggest you submit your evidence immediately. If you can't, then shut the F* up.

And Pete, you tough guy. What were you going to do?

Lorraine, I never would have done what you did for some free detergent. But my hat is off to you for sticking up for yourself.

Dawn and Pete are a couple of losers.

People like this are revolting pigs. Clearly abused the unwritten rule of one per person, and then has the gull to complain about.

If I was in the line behind this person, I'd have surely raised a fuss. Can't stand selfish people like this.

People like this are revolting pigs. Clearly abused the unwritten rule of one per person, and then has the gull to complain about.

If I was in the line behind this person, I'd have surely raised a fuss. Can't stand selfish people like this.

People like this are revolting pigs. Clearly abused the unwritten rule of one per person, and then has the gull to complain about.

If I was in the line behind this person, I'd have surely raised a fuss. Can't stand selfish people like this.

People like this are revolting pigs. Clearly abused the unwritten rule of one per person, and then has the gull to complain about.

If I was in the line behind this person, I'd have surely raised a fuss. Can't stand selfish people like this.

Most coupons are used one per product, per purchase. How many driveways on Sunday were without their coupons for this customer to get 24 coupons for $1.00 off a $1.00 product. As a consumer I find this very serious. Primarily since coupons are printed out and distrubuted in a fair way, how did this consumer come across that many coupons? Do you think everyone that lived around her offered her their sunday paper? Better yet, did anyone ever think that just maybe she was scamming the whole time? Its consumers like her that make the prices go up. She is nothing more then a shopliftter as far as I'm concerned. She was taking advantage of a coupon(23 more then she should have had).....which only leads to everyone else paying for what she did from the get go. Grant it the Manager could have handled it differently, perhaps explained to the woman that it was one coupon per purchase meaning she would have to exit and re enter the line. Lets use common sense here..........the coupons were being used in an abusive manner, and that consumer knows that...........Its been on this report before in the past. How many more times do we have to see it?

What your saying is that she was right even in respect to refusing to leave the premises? She may not have been in the wrong technically for trying to use coupons, your right.

-the main point I was making is that she WAS in the wrong for not leaving after asked to.

She should have just left and filed a complaint with the company, and try to get it resolved, or come back on another day.

-throwing a fit and refusing to leave is not an adult nor mature way to handle a situation.

so even if she was right for using coupons, which I have no problem with, except for the inconvience, she was still wrong in the respect of the arrest.

kyle-montgomery texas

For those of you so dead set on the fact that this woman shouldn't have the right to shop with the coupons that she took the time to cut out.... GET A LIFE!!!! She did nothing wrong, took the time to take advantage of the savings offered her, and you take the time to find fault with her motives??? Sheesh.

We have ten children, and while I don't shop with coupons, I do look for other ways to save money, including shopping 10 for 10 sales, meat for .99 lb, and bulk shopping. To me, there's no difference. The coupons are put out there for someone to save a buck, buy the product and maybe become a loyal customer of the product. I myself will spend a few extra cents on a product that I find superior, but often I only find that I prefer the product after shopping and getting a great deal. As my husband points out, sometimes you have to 'bite the bullet' and spend that extra to get the quality. I think this subject has really run it's course, and those of you that disagree, 'bite the bullet' and move on. She did nothing wrong, and has a right to make her money stretch in any way she sees fit, as long as it's offered and legal. More power to ya, hon, and keep up the good work!!!

For those of you so dead set on the fact that this woman shouldn't have the right to shop with the coupons that she took the time to cut out.... GET A LIFE!!!! She did nothing wrong, took the time to take advantage of the savings offered her, and you take the time to find fault with her motives??? Sheesh.

We have ten children, and while I don't shop with coupons, I do look for other ways to save money, including shopping 10 for 10 sales, meat for .99 lb, and bulk shopping. To me, there's no difference. The coupons are put out there for someone to save a buck, buy the product and maybe become a loyal customer of the product. I myself will spend a few extra cents on a product that I find superior, but often I only find that I prefer the product after shopping and getting a great deal. As my husband points out, sometimes you have to 'bite the bullet' and spend that extra to get the quality. I think this subject has really run it's course, and those of you that disagree, 'bite the bullet' and move on. She did nothing wrong, and has a right to make her money stretch in any way she sees fit, as long as it's offered and legal. More power to ya, hon, and keep up the good work!!!

For those of you so dead set on the fact that this woman shouldn't have the right to shop with the coupons that she took the time to cut out.... GET A LIFE!!!! She did nothing wrong, took the time to take advantage of the savings offered her, and you take the time to find fault with her motives??? Sheesh.

We have ten children, and while I don't shop with coupons, I do look for other ways to save money, including shopping 10 for 10 sales, meat for .99 lb, and bulk shopping. To me, there's no difference. The coupons are put out there for someone to save a buck, buy the product and maybe become a loyal customer of the product. I myself will spend a few extra cents on a product that I find superior, but often I only find that I prefer the product after shopping and getting a great deal. As my husband points out, sometimes you have to 'bite the bullet' and spend that extra to get the quality. I think this subject has really run it's course, and those of you that disagree, 'bite the bullet' and move on. She did nothing wrong, and has a right to make her money stretch in any way she sees fit, as long as it's offered and legal. More power to ya, hon, and keep up the good work!!!

For those of you so dead set on the fact that this woman shouldn't have the right to shop with the coupons that she took the time to cut out.... GET A LIFE!!!! She did nothing wrong, took the time to take advantage of the savings offered her, and you take the time to find fault with her motives??? Sheesh.

We have ten children, and while I don't shop with coupons, I do look for other ways to save money, including shopping 10 for 10 sales, meat for .99 lb, and bulk shopping. To me, there's no difference. The coupons are put out there for someone to save a buck, buy the product and maybe become a loyal customer of the product. I myself will spend a few extra cents on a product that I find superior, but often I only find that I prefer the product after shopping and getting a great deal. As my husband points out, sometimes you have to 'bite the bullet' and spend that extra to get the quality. I think this subject has really run it's course, and those of you that disagree, 'bite the bullet' and move on. She did nothing wrong, and has a right to make her money stretch in any way she sees fit, as long as it's offered and legal. More power to ya, hon, and keep up the good work!!!

Ok...granted the manager was way out of line here.
by no means should she have acted that way towards a customer.

-but.


-The fact that you wanted to use 24 coupons for 24 bottles of softner is flat out rediculous.

-why?

1.) you shouldnt put that much thought into how to get downy softner for free.

2.) it is very inconsiderate to your fellow shoppers for them to have to ring up 24 different transactions. I dont think the coupon was meant for bulk buying. common sense goes a long way here.

3.) Nothing in life is free, nor should it be.
If the coupon was meant for the purpose of people coming in there to get it free, why the hell even bother to make the coupon? just stick the crap on a shelf, and write, "FREE TAKE ONE...OR 24"

4.) I think there is more to this story than you are letting on, granted people can be rude, but I have trouble believing people are rude without a motive.

-furthermore, If the store asks you to leave... by LAW you have to leave. It is NOT public property as you have stated before, hence the trespassing charge. It was right in every repect for you to be arrested for refusing to leave the premises. THAT WAS LEGAL ALSO. It is no different than you coming to my house, and me calling the cops on you for trespassing. same thing. Family dollar owns that property, not the great state of michigan.


-I fully believe that the manager was not right in her actions, but I believe you were wrong here also.

-If the manager asked you to leave, by law you have to. you have no choice. All stores/businesses reserve the right to refuse service to anyone at any given point in time for any reason that they see fit, it doesn't matter if you understand why or disagree with it.

-the customer is not always right. I disagree.
you just have to make sure they think they are so your butt stays in business.

-so to sum up.

-the manager was wrong, and you should have been formally apologized to, the trespassing charge should NOT have been removed as what you did afte r she asked you to leave WAS ILLEGAL.

So again let me summarize... she was using coupons for what they are intended to be used for and we're upset with her.

Meanwhile the manager had her ARRESTED for tespassing. Ummmmm, that's just bizarre and crazy. This woman has every intention of being upset. Anyone that thinks otherwise doesn't understand simple logic

Wouldn't you have to pay tax?? Aside from that, although I do empathize with the author, I do work in retail and people with coupons drive me crazy. I always honor them, but some people are rude and constatly ask why the price is different (usually because of tax). I don't think this was personal, you may have caught her (the manager) on a bad day. If you work in customer service you will know exactly what I mean.

First of all... the manufacturer does not necessarily pay the company. They replace the item and the store gets to pay for the shipping and restocking of it, not to mention the fact that the store is probably really short on the product now. SO, next time you enter a store to purchase an item they are out of, before you get upset with the "ordering" tactics, think of the possibility that one inconsiderate person may have come in and used multiple coupons to buy all of it... or to get them all for free. Just out of curiosity... did you only have 24 coupons or did they only have 24 bottles? That would be two cases!!!

Second... the point being missed here is that she was trying to get something for nothing. I agree with the person that pointed out that she was not purchasing anything other than her 24 bottles of downy. I understand budgeting. I also understand waiting in long lines waiting for people to do stupid things like that. Also, on the limit one coupon per purchase... the purchase IS the transaction, thus the reason the register would have denied it!

As for the store manager, her actions were totally unproffessional and unacceptable. If the companies excuse for her attitude was that she was new... she shouldn't be a manager in the first place. It should have been handled differently, definitely.

As for the manager that stated she could use the coupons in his store... you might want to think about the effect that would have on your profits because when using coupons like that, YES YOU DO LOSE PROFIT because of the expense of having the item reshipped and restocked, not to mention the loss of profit from the people actually wanting to PAY for the item.

Had it been in my store, I would have tried to offer a compromise such as doing separate transactions on some of them depending on my stock of the product but I would have required she wait until we had cleared the line of paying customers first!

First of all... the manufacturer does not necessarily pay the company. They replace the item and the store gets to pay for the shipping and restocking of it, not to mention the fact that the store is probably really short on the product now. SO, next time you enter a store to purchase an item they are out of, before you get upset with the "ordering" tactics, think of the possibility that one inconsiderate person may have come in and used multiple coupons to buy all of it... or to get them all for free. Just out of curiosity... did you only have 24 coupons or did they only have 24 bottles? That would be two cases!!!

Second... the point being missed here is that she was trying to get something for nothing. I agree with the person that pointed out that she was not purchasing anything other than her 24 bottles of downy. I understand budgeting. I also understand waiting in long lines waiting for people to do stupid things like that. Also, on the limit one coupon per purchase... the purchase IS the transaction, thus the reason the register would have denied it!

As for the store manager, her actions were totally unproffessional and unacceptable. If the companies excuse for her attitude was that she was new... she shouldn't be a manager in the first place. It should have been handled differently, definitely.

As for the manager that stated she could use the coupons in his store... you might want to think about the effect that would have on your profits because when using coupons like that, YES YOU DO LOSE PROFIT because of the expense of having the item reshipped and restocked, not to mention the loss of profit from the people actually wanting to PAY for the item.

Had it been in my store, I would have tried to offer a compromise such as doing separate transactions on some of them depending on my stock of the product but I would have required she wait until we had cleared the line of paying customers first!

It doesn't matter that she had 24 bottles of Downey, she had one coupon for each individual bottle. The manufactuer will be reimbursing the store.

What if she had 24 different products and she had had a coupon for each individual item? Would they have given her a hard time then?

Who cares why she wanted 24 of the same product they were being paid for. The store will not be loosing money.

Some people are on a budget and buy in bulk when an item is on sale. Most stores however limit the number of items you could buy in one day when there is a sale for example limit 4 items per customer.

I wouldn't shop at a store that treated it's customers that way especially since she followed the rules to use those coupons.

I have to say that I agree with Jason. This lady was hurting no one. I run a Family dollar store in Albuquerque and I have seen and heard all kinds. I would have gladly honored her coupons. She was doing nothing to hurt the company or anyone else. I do know that she would have had to do more than one order because our system would not have let her do them all at once. Well not here anyway. I know many of you have seen things on sale, had coupons and went for it with more than you could use in any short time. So none of you are any better!
She can come and shop in my store any time and I will gladly honor her coupons as long as they are not computer printed or expired.

You people make me sick. I almost wanted to go to the bathroom and vomit after reading some of these comments. I'm sure EVERY ONE of you has done something way worse than use excess coupons at a store legally. I would place money on it.

What shes using that much Downy for, why she got that large amount, none of it is your business. She could easily just not be able to afford it too often, and wanted to take advantage of an offer that hurt nobody.

You all need to learn to keep negative comments to yourself, she could be using it for a bomb for all i care, thats not the point, shes not the villain here for wanting Downy, it's the rude, and very stupid, manager of that horrible store. I spit on said store and I spit on those who question this woman, like I said, I'm sure youve done worse. I look down on all of you, so excuse me while i vomit thinking of you all.

Mister Gruesome
Wayne, MI

I think we've established that the use of the coupon was legal and appropriate for one $1.00 bottle, right? SO, if it's ok for one $1.00 bottle, why wouldn't it be ok for 2, 3 or 24 bottles? The manufacturer pays the store so they don't lose any money. The manager is paid hourly, not on comission, right? SO, all of the above being true, it could have been tallied up as 1 purchase of 24 bottles, correct? This, assuming that FD has a cash register that is less than ten years old.

So my questions are:

1. Who are we, or that manager, to tell this woman she doesn't have a right to buy 24 bottles of fabric softener? Maybe she is a business owner. Lots of people do laundry for other folks and they aren't paid very well either.

2. In her role as customer why does it matter to this woman that the manager makes minimum wage and works long hours?

3. How does a person stay in business for themselves on the internet without being able to spell or put a sentence together? It's an honest question. I really want to know what kind of business can be done on the internet without those skills.

I happen to be employed by Family Dollar and have also had the opportunity to wait on customers such as yourself. Although you were probably in the right (technically) the fact still remains that because you found it nessasary to "purchase" 24 bottles of fabric softner in one visit to Family Dollar and expected the cashier to ring it up 24 times, you were if nothing else, being an inconvenince to your fellow shoppers. Might it just be possible that your actions were just a-bit on the selfish side. This isn't a matter of right vs wrong, it's a matter of courtesy. Granted, the manager needs to learn some major people skills but that's on her and or the company. You, on the other hand, are responsible for you. It is true, we are way over worked and under paid, still no excuse for customer dis-satisfaction, however, can we understand the word reasonible and comprehend "compassion"?

I do not understand how the other consumers on this site are upset that this lady wants to use 24 coupons for 24 products. She is 100% right!

The store will still get there 1.00 (and actually more) from the manufacturer.'

Shame on all of you for telling this woman she shouldn't need 24 bottles. Maybe she is on a tighter budget than you and saves money ahead of time by buying when on sale.

Sometime america scares me, or rather those that live here do.

Maybe that manager was wrong in her responses, but, you were being an a*s for using 24 $1 off coupons on 24 items that only cost $1 each. I find it hard to believe that you needed that much fabric softener, and that you came up with 24 coupons without grubbing for them. This also leads me to believe that you were getting that many to either re-sell or to profit on in some way while being a major inconvience to the store and it's employees. It's ill-mannered to expect a store to happilly accomidate such a purchase or to 'ring up 24 seperate orders'. Besides, any store has the right to refuse service for any reason. You should have just bought 3-4 (at most) at a time and moved on to another store, or returned on another day.

Firstly, all should realize, especially a manager, that regardless of the customer's amount of the product, it is still being paid for. The manufacturer is paying Family DOllar for the price of those products with that coupon. It is not as if the store is losing profit. It is still considered a 'sale'.

Ridiculous for a manager to act so sophmoric.

I am pleased to see that Family Dollar executive contacted you and refuted your 'sentence'.

to the coupons ladies! I can not believe you had to buy 24 downy in that day ! how would you manage to carry them ! it would have been very unconfortable ! according to you the coupon states Save 1.00 dollar ! it does not say it pays for the amount ! family dollars stays in business trying to bring the most reasonable prices to custommer ! you want it to rip them off !!!the coupon "save": is giving you a break on an item priced more than 2 dollars !!! you wanted to get it for free !

you totally mis used the coupon terms !the only time when you use the coupon and end up paying only the tax is when it says free for trial purpose and that only happens when when products are new and companies want to give away a certain quantity for product testing !

again this is cheaper than hiring testers! trust me my business is marketing and very related to coupon manifacturing strategies !
you do not need 24 downy a day to start with !that's greed !not being smart shopper !
also it seems that cashier warning or hint should have hindered you from buying all of them and puting yourself in embarassing situation !!the Vp told you" you are right" because in retail 'the customer is the king' just because he pays which you were not willing to do !!

the customer is always right no matter how stupid they can be because their money that talks which is not your case since you did not even try buy something beside those 24 bottle that you would have acctually take a buck and try to pay with ! the cashier is right you wanted to get it for free not getting discount on it !!in your case "saving" coupon were converted to "paying" coupon !

they turn out to be a dollar bill !the value equal to money ! i don't care what are your state regulations but all coupon value are not redeemable for money that's exactlly what you were trying to do !

even if you took it to court a judge with a comen sense would laugh at this story!

i have an extreeme insight on most retailer let me tell you about family dollar employee:
those poeple work in a slaving company that pay exactly 5.56 (cashier) Asst mng 8to 9 dollars ! manager based salary of 550$/48h but most end up working 60 to 72 hour per week !if yo do the math the mamanager end up getting paid 5 per hour or less !

those poeple are not happy poeple at all ! frustrated ,exploited , overworked: the last thing they need in a store is an annoying person like you ! next time you decide to suit somebody try to put yourself in thier position!
better advice think comon sence, and moderation ,

thank god my business is mainly online i do promotion from time to time to my customer but if i had somebody like you i would ask you to leave !!you will never be my customer since you will try not to pay ! there is no business !!i can not get a dime out of you to establish a customer relation

next time be fair ! this web site is for empolyee and customer ripoff not vice versa lady

to the coupons ladies! I can not believe you had to buy 24 downy in that day ! how would you manage to carry them ! it would have been very unconfortable ! according to you the coupon states Save 1.00 dollar ! it does not say it pays for the amount ! family dollars stays in business trying to bring the most reasonable prices to custommer ! you want it to rip them off !!!the coupon "save": is giving you a break on an item priced more than 2 dollars !!! you wanted to get it for free !

you totally mis used the coupon terms !the only time when you use the coupon and end up paying only the tax is when it says free for trial purpose and that only happens when when products are new and companies want to give away a certain quantity for product testing !

again this is cheaper than hiring testers! trust me my business is marketing and very related to coupon manifacturing strategies !
you do not need 24 downy a day to start with !that's greed !not being smart shopper !
also it seems that cashier warning or hint should have hindered you from buying all of them and puting yourself in embarassing situation !!the Vp told you" you are right" because in retail 'the customer is the king' just because he pays which you were not willing to do !!

the customer is always right no matter how stupid they can be because their money that talks which is not your case since you did not even try buy something beside those 24 bottle that you would have acctually take a buck and try to pay with ! the cashier is right you wanted to get it for free not getting discount on it !!in your case "saving" coupon were converted to "paying" coupon !

they turn out to be a dollar bill !the value equal to money ! i don't care what are your state regulations but all coupon value are not redeemable for money that's exactlly what you were trying to do !

even if you took it to court a judge with a comen sense would laugh at this story!

i have an extreeme insight on most retailer let me tell you about family dollar employee:
those poeple work in a slaving company that pay exactly 5.56 (cashier) Asst mng 8to 9 dollars ! manager based salary of 550$/48h but most end up working 60 to 72 hour per week !if yo do the math the mamanager end up getting paid 5 per hour or less !

those poeple are not happy poeple at all ! frustrated ,exploited , overworked: the last thing they need in a store is an annoying person like you ! next time you decide to suit somebody try to put yourself in thier position!
better advice think comon sence, and moderation ,

thank god my business is mainly online i do promotion from time to time to my customer but if i had somebody like you i would ask you to leave !!you will never be my customer since you will try not to pay ! there is no business !!i can not get a dime out of you to establish a customer relation

next time be fair ! this web site is for empolyee and customer ripoff not vice versa lady

to the coupons ladies! I can not believe you had to buy 24 downy in that day ! how would you manage to carry them ! it would have been very unconfortable ! according to you the coupon states Save 1.00 dollar ! it does not say it pays for the amount ! family dollars stays in business trying to bring the most reasonable prices to custommer ! you want it to rip them off !!!the coupon "save": is giving you a break on an item priced more than 2 dollars !!! you wanted to get it for free !

you totally mis used the coupon terms !the only time when you use the coupon and end up paying only the tax is when it says free for trial purpose and that only happens when when products are new and companies want to give away a certain quantity for product testing !

again this is cheaper than hiring testers! trust me my business is marketing and very related to coupon manifacturing strategies !
you do not need 24 downy a day to start with !that's greed !not being smart shopper !
also it seems that cashier warning or hint should have hindered you from buying all of them and puting yourself in embarassing situation !!the Vp told you" you are right" because in retail 'the customer is the king' just because he pays which you were not willing to do !!

the customer is always right no matter how stupid they can be because their money that talks which is not your case since you did not even try buy something beside those 24 bottle that you would have acctually take a buck and try to pay with ! the cashier is right you wanted to get it for free not getting discount on it !!in your case "saving" coupon were converted to "paying" coupon !

they turn out to be a dollar bill !the value equal to money ! i don't care what are your state regulations but all coupon value are not redeemable for money that's exactlly what you were trying to do !

even if you took it to court a judge with a comen sense would laugh at this story!

i have an extreeme insight on most retailer let me tell you about family dollar employee:
those poeple work in a slaving company that pay exactly 5.56 (cashier) Asst mng 8to 9 dollars ! manager based salary of 550$/48h but most end up working 60 to 72 hour per week !if yo do the math the mamanager end up getting paid 5 per hour or less !

those poeple are not happy poeple at all ! frustrated ,exploited , overworked: the last thing they need in a store is an annoying person like you ! next time you decide to suit somebody try to put yourself in thier position!
better advice think comon sence, and moderation ,

thank god my business is mainly online i do promotion from time to time to my customer but if i had somebody like you i would ask you to leave !!you will never be my customer since you will try not to pay ! there is no business !!i can not get a dime out of you to establish a customer relation

next time be fair ! this web site is for empolyee and customer ripoff not vice versa lady

to the coupons ladies! I can not believe you had to buy 24 downy in that day ! how would you manage to carry them ! it would have been very unconfortable ! according to you the coupon states Save 1.00 dollar ! it does not say it pays for the amount ! family dollars stays in business trying to bring the most reasonable prices to custommer ! you want it to rip them off !!!the coupon "save": is giving you a break on an item priced more than 2 dollars !!! you wanted to get it for free !

you totally mis used the coupon terms !the only time when you use the coupon and end up paying only the tax is when it says free for trial purpose and that only happens when when products are new and companies want to give away a certain quantity for product testing !

again this is cheaper than hiring testers! trust me my business is marketing and very related to coupon manifacturing strategies !
you do not need 24 downy a day to start with !that's greed !not being smart shopper !
also it seems that cashier warning or hint should have hindered you from buying all of them and puting yourself in embarassing situation !!the Vp told you" you are right" because in retail 'the customer is the king' just because he pays which you were not willing to do !!

the customer is always right no matter how stupid they can be because their money that talks which is not your case since you did not even try buy something beside those 24 bottle that you would have acctually take a buck and try to pay with ! the cashier is right you wanted to get it for free not getting discount on it !!in your case "saving" coupon were converted to "paying" coupon !

they turn out to be a dollar bill !the value equal to money ! i don't care what are your state regulations but all coupon value are not redeemable for money that's exactlly what you were trying to do !

even if you took it to court a judge with a comen sense would laugh at this story!

i have an extreeme insight on most retailer let me tell you about family dollar employee:
those poeple work in a slaving company that pay exactly 5.56 (cashier) Asst mng 8to 9 dollars ! manager based salary of 550$/48h but most end up working 60 to 72 hour per week !if yo do the math the mamanager end up getting paid 5 per hour or less !

those poeple are not happy poeple at all ! frustrated ,exploited , overworked: the last thing they need in a store is an annoying person like you ! next time you decide to suit somebody try to put yourself in thier position!
better advice think comon sence, and moderation ,

thank god my business is mainly online i do promotion from time to time to my customer but if i had somebody like you i would ask you to leave !!you will never be my customer since you will try not to pay ! there is no business !!i can not get a dime out of you to establish a customer relation

next time be fair ! this web site is for empolyee and customer ripoff not vice versa lady

I KNOW EXACTLY WHICH MANAGER YOU ARE TALKING ABOUT. I WITNESSED HER EMBARASSMENT OF ANOTHER CUSTOMER SOME TIME AGO. AN ELDERLY LADY BEGGED TO USE THE RESTROOM AND AFTER THE MANAGER THREW A FIT ABOUT LETTING HER USE THE BATHROOM, SHE FINALLY DECIDED TO LET HER BECAUSE IT WAS OBVIOUS THE LADY COULDN'T HOLD IT. WHILE THE LADY WAS IN THE RESTROOM, THE MANGER REPEATEDLY SCREAMED AT HER AND KEPT YELLING IN FRONT OF ALL OF THE CUSTOMERS THAT SHE NEEDED TO GET OFF THAT TOILET AND GET OUT OF THERE NOW. THEN WENT BACK THERE AND REPEATEDLY BEAT ON THE BATHROOM DOOR AND CONTINUED TO YELL AT HER UNTIL SHE FINALLY CAME OUT, OBVIOUSLY HUMILIATED. I CAN'T BELIEVE THIS LADY IS STILL IN CHARGE OF A STORE. I REFUSE TO SHOP AT FAMILY DOLLAR ANYMORE, I TOOK MY BUSINESS ELSEWHERE.

PS. THERE IS ANOTHER DOLLAR STORE NOT EVEN A MILE DOWN FROM THAT STORE NOW.

Lets talk about this.

Coupons (most if not all) state:

Limit one coupon per purchase!

that means: limit of one coupon per one product.

NOT transaction!

So in other words you cant use 39 coupons for ONE item. You must have 39 items for those 39 products.

THAT is how most coupons are written, including the ones that I have.

You may call any manufacturer (or for that matter any grocery store) and they will inform you of the same.

"Not to be combined with other offers" means: you can't use the coupon in conjunction with another coupon for the SAME product (again that would be 2 coupons on ONE item).

Guess someone else needs lessons in how to read coupons. I consider myself to be a smart shopper--I take the time to find the deals and match them up with the coupons provided to consumers by the manufacturers. I do NOT scam or steal from anyone at any time.

I can't say the same for many of my fellow coupon users, as there are many that will use coupons that miscoded (barcoded)like the crest coupons for things like diapers...that is wrong, ethically and legally. This was a legitimate transaction.

~*~
As an update, I talked to the VP of Family Dollar and he agreed that what I was doing was LEGAL, and SHOULD have been honored and that the manager had only been on the job for 3 weeks and would be reprimanded and I would be compensated for my embarrassment and harassment...and the trespassing order has been lifted.

(I was in the right after all)

I have never been in ANY retail establishment using a manufacturer's coupon that would allow you to purchase 24 of the same item using 24 separate coupons. Every coupon clearly states "One coupon per purchase" and some say "cannot be combined with other offers". I think it was awfully rude of you to expect a line of people to stand there waiting for the cashier to ring up 24 separate orders, even if they had agreed to do so. I am not saying that the manager acted appropriately, however, you were definitely not being reasonable.