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Report: #624152

Complaint Review: Family Motors/ RK Chevrolet - virginia beach Virginia

  • Submitted:
  • Updated:
  • Reported By: april — chesapeake Virginia United States of America
  • Author Not Confirmed What's this?
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  • Family Motors/ RK Chevrolet 1924 Kempsville road virginia beach, Virginia United States of America

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Family Motors booted my truck 3 times. All 3 times we had the receipts to prove payment. This last time was just this morning 7-17-2010 and our receipt is dated 7-11-2010.

I feel like they really don't care that they are causing me and my husband to be either late to work or having to not work because of this. When this happens they won't return calls and it takes a long time to get the boot removed.

I feel we are owed some type of compensation especially since I missed work the first two times and today I am stuck in my house with no car at all and I have 3 small children.

Not only is it frustrating that we paid and our truck got booted but its embarrassing that other people can see this bright orange boot and sticker on it.

The only person that has showed any decency in this matter is the man that put the boot on today. He came quickly when he realized that this was a mistake. The last time it was booted we waited hours for the other man to come and when he didn't my husband ended up cutting the boot off. He finally showed up a few days later to pick it up.

I am very frustrated and want something for my inconvenience.

This report was posted on Ripoff Report on 07/17/2010 09:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/family-motors-rk-chevrolet/virginia-beach-virginia-/family-motors-rk-chevrolet-they-booted-my-truck-3-times-but-i-paid-virginia-beach-virg-624152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
2Consumer
0Employee/Owner

#4 Author of original report

Resolved

AUTHOR: april - (United States of America)

POSTED: Monday, July 19, 2010

I just wanted to update this to say that our problem has been resolved, Mr. Kline is more than fair and more than willing to make his customers happy when he is made aware of a problem. I wish we would have went to him sooner with our problem!

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#3 General Comment

If they don't make it right, sue them...

AUTHOR: Edgeman - (U.S.A.)

POSTED: Sunday, July 18, 2010

If you truly have the receipts to prove that your truck payments are up to date and the dealership wrongly booted your vehicle, then you have a good case. Talk to an attorney and sue the dealership. Don't inflate the amount of your damages. Just itemize the amount of work lost and your average wages plus any other costs you have had to suffer because of these incidents.

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#2 Author of original report

very impressed

AUTHOR: april - (United States of America)

POSTED: Sunday, July 18, 2010

Just this morning I was called by Tom Kline, I was surprised that he called himself so that does say a lot about him and that he really does care about whats going with his company.


We are meeting with him tomorrow and I am sure things will be resolved. Thank you for responding to us so quickly!

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#1 UPDATE Employee

I Apologize

AUTHOR: Tom - (U.S.A.)

POSTED: Sunday, July 18, 2010

Dear Madam,



I saw your post this morning, so I wanted to respond to you right away.



First, I apologize for any inconvenience that we have caused you. Importantly, I want to make it up to you, somehow.  I do not know who you are to contact you, as this is the first time I have heard of your concern. 



If you would please call me in my office, right away, I will get this situation corrected, to your satisfaction.  I want to make sure that you are satisfied with your relationship with us.



My direct dial number is 431-6507.  I look forward to hearing from you.



Again, I am sorry, and I want to fix your problem.



Sincerely,



Tom Kline

Controller




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