Complaint Review: Family Pool Fun - MN MN
- Family Pool Fun 316 Broadway St. B MN, MN United States
- Phone: 800 250 5502
- Web: support@familypoolfun.com
- Category: Swimming Pool Equipment
Family Pool Fun Swimming pool products fraud MN
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Warning! Stay the hell away from these guys.
Before I ordered a pool pump on Friday, Nov. 29, I called to make sure that it was in stock, and I hoped that it could be shipped that day. I was ok with the promised Monday shipping. I was shocked and bewildered when I got a call late Tuesday afternoon wanting to verify my address, which was exactly as ordered.
If that really was an issue, I should have been called Monday before the promised shipping. I was concerned about their stalling tactics, and called them Wednesday morning, and again Wednesday afternoon, wanting to know when and if it would ever be shipped.
Members of staff told that only Jay could answer that question, and that he'd call me. Of course, he never did, and I cancelled the order that night. After waiting four more days trying to get my $475 refund, I finally had to get it through my credit card company. Next time I order from an unfamiliar company, I'm reading the bad reviews.
I would have seen all the complaints to the Better Business Bureau, Ripoff Reports and Trustpilot. I would have known that their "address verification call" is commonly used for stalling. I'm surprised that Jay can get his employees to buy into his crookedness. Jay has proven once again that "one bad apple can spoil the whole barrel."
This report was posted on Ripoff Report on 12/08/2019 10:24 PM and is a permanent record located here: https://www.ripoffreport.com/report/family-pool-fun/mn-swimming-products-fraud-1488799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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