Familypoolfun Missing items refuses to replace Internet

*Buyer Beware*

Ordered the premium package pool kit and did not receive the liner but did receive an extra pump. Contacted the company for a return shipping label for the pump, and to get the liner I never received. The only response I ever got over and over was can you please send pictures of the pump. I have sent pictures 3 times and I just keeping getting the same response.

I have explained numerous times that my contractor is waiting on the liner and we need this ASAP. I filed a complaint with the BBB and it’s been days since I have received any email from Jay Backer. The part I find funny, Jay’s repeat emails requesting pictures of this pump show the pictures I sent just below his response. They refuse to take phone calls and will only communicate by email and have ceased doing that. 

They are very nice to you when you are trying to buy something, but it seems when something doesn’t go right, they just give a runaround. Here I am an honest customer letting them know I can send back this extra filtration system and can’t get help. STAY AWAY folks!! You have been warned!