Farley Windows Canada Substandard windows and they don't care! Hamilton, Ontario

We contacted Home Depot and last week they sent out a person from the company who installed the windows.  He was very rude, kept opening and closing the window himself, and clearly had no desire to listen to what the actual problem is.  All in all he gave us a lecture on how to close a window.  No help, very frustrating.  We asked to see a representative of Farley Windows.  

The Farley Windows rep came to our house this morning.  Again we received a speech about how to close a window.  When he finally stopped talking we explained the problem to him.  He replaced the tilt latches, but the window still would not close properly.  With the replaced latches you would now have to push the window in a different way to get it to close.  He indicated that all of the customers he has visited who have a window over their kitchen sink have the same problem.  He seemed completely indifferent to the problem, basically said that's the way it is, and left.