Complaint Review: Fashion Bug - Louisville Kentucky
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- Author Confirmed
- Fashion Bug fashionbug.com Louisville, Kentucky U.S.A.
- Phone: 706-644-2194
- Web:
- Category: Credit Services
Fashion Bug Credit card charges for premium service, will not remove charge. Louisville Kentucky
*Author of original report: Premium Service
*Author of original report: Read the fine print?
*Consumer Comment: READ YOUR FINE PRINT
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I have a Fashion Bug Credit Card. My card had a zero balance.
In October I received a bill for $25 as a fee for Premium card service. Since I do not use my card and do not need or desire "Premium" service I did not plan to pay the $25. This month I received my bill with the $25 fee and a $20 late fee.
I called the number on my bill and through the automated service I closed my account. I then called and spoke to a human representative and explained that I did not request premium service and did not need it and wanted the fee removed.
"Rolinda" informed me that my account was closed. I informed her that I knew that - I had just done it! I told her what I just typed above. Her reply was "Your account is closed. You have to pay for the "premium" service on your card." She then removed the $20 late charge and told me to have a nice day.
I do not believe it should be legal to charge a fee for a service I am not using. Now I do believe that should I make a purchase with my card, then apply the fee. Until then I should not have to pay it and especially not now that I have closed my account.
Amy
Oswego, New York
U.S.A.
This report was posted on Ripoff Report on 11/20/2007 11:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fashion-bug/louisville-kentucky-40285/fashion-bug-credit-card-charges-for-premium-service-will-not-remove-charge-louisville-ke-285685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Premium Service
AUTHOR: Atres - (U.S.A.)
SUBMITTED: Tuesday, December 04, 2007
The difference between "Margaret" and me is that I did not request Premium service, did not use my card and will not now that I have closed the account. No account, no charge - it's pretty easy to understand. Hence, I have my refund. Their account reps and Margaret should know that. Try being more positive.
#2 Author of original report
Read the fine print?
AUTHOR: Atres - (U.S.A.)
SUBMITTED: Tuesday, December 04, 2007
I received a letter from Fashion Bug informing me that they owe me money for just the reasons I stated. No fine print there - the law is the law. You cannot charge a customer for a service they are not using. Too bad the customer service representative I spoke with did not know that - gee maybe that's where Margaret works since she didn't seem to know that either. Don't get ripped off.
#1 Consumer Comment
READ YOUR FINE PRINT
AUTHOR: Margaret - (U.S.A.)
SUBMITTED: Wednesday, November 21, 2007
I have a Fashion Bug Card and I wanted the Premium Service. If you did not want it you should have told them that when you got the card, its not their fault if you are a bone head!!
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