fastfloors.com catalfamogallery.com FastFloors.com & Catalfamogallery.com | Horrible Experience, Worst Ever to Deal With Florida

They are the worst I've ever dealt with! There's absolutely no communications whatsoever from customer service after they charged my card. Waiting time on the phone for a rep ranges from 5 minutes to 47 minutes. I ordered in stock molding on Friday 10/11 and paid for 2-day shipping Via FedEx. On Tuesday 10/15, they still have not shipped my order. I talked to Kevin & paid $65 more to have my order ship next day air. On Wednesday, the same Kevin told me that it did not ship and all orders take 72 hours to be processed!!!!

After a long argument, I was then told my order will be shipped and should arrive to me by Thursday & a tracking number will be available on Thursday morning! He even joked that I will get my order before I get the tracking number for it!

On Thursday, I called 3 times @ 9.30am, 10.30am & 11.20am asking for a tracking number & every time they say it’s not available yet! I also emailed them for an update and never received a response.

When I finally got the tracking, it showed the order was initiated with FedEx but not shipped and instead of delivery on Thursday that I paid for, it stated delivery on Friday. When I asked, I was told that FedEx did not have a truck available! I called FedEx and they just laughed at that statement!

 On Friday, the tracking showed still not shipped. Ken told me there was a new tracking number but again, he didn’t have it.

At 12pm, after waiting for half an hour on hold, Kevin said it was not shipped. I asked for my money back and he simply hung up on me.

Simply put, all they did is lie and lie and then lie some more.

I just requested a refund to my money and I honestly do not know when they will process that. So I will simply call my bank and file a chargeback.

My order # is 188290 & FedEx tracking is 796928031804 (just in case).

This was the worst experience I ever had with a company of any kind.