Report: #1059430

Complaint Review:

  • Submitted: Sat, June 15, 2013
  • Updated: Sat, June 15, 2013
  • Reported By: KeturahIshtari — Midwest City Oklahoma
    P.O. Box 3540
    Silver Springs, Nevada
    USA Unauthorized Bank Draft from elderly pensioner Silver Springs Nevada

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I recently discovered that the company FastLoan4Me has taken an unauthorized bank draft from the account of an elderly family member of mine for whom I am acting power-of-attorney.  Neither I nor my elderly relative authorized this draft, and the bank has tacked on an additional $35 stop payment fee, despite the fact that neither of us requested a stop payment or were even aware of the charge when the stop payment was applied.  Additionally, the stop payment was not applied until after the unauthorized draft had cleared, making it essentially useless.

I relative currently resides in a nursing home in a town that is almost 100 miles from me.  I contacted a branch of her bank (IBC) that is local to me, and was told that both the original unauthorized draft and the stop payment were authorized by the branch manager at the bank in the town where my relative resides.  The authorizing branch  manager has noted on the account that she spoke with my relative on the phone to authorize the charges, however, my relative is both profoundly hard of hearing and suffering from early onset dementia, making it almost impossible for her to both hear and understand business conducted over the phone. [continued below]....

.....  I will be contacting the branch manager involved on Monday to inquire as to why she authorized the charges despite the fact that there is a document on file with the bank that specifies that financial transactions on my relative's account should only be approved with WRITTEN authorization from either my relative or myself as power-of-attorney.  I will also be contacting the nursing home where my relative resides to make them aware that any future phone calls from her bank should be referred to me rather than put through to her.  If I am unable to obtain a satisfactory response from the IBC branch manager in question, I will be contacting the corporate headquarters for IBC to attempt to resolve this matter.

With regard to, I intend to file a police report for fraud as well as a complaint with the office of the attorney general for my state.  An online search reveals numerous complaints against this company for identical charges, always $30 and always without authorization from the account holder.  I would like to understand how is obtaining the account information that they are using to initiate these charges, and would be interested in a class action lawsuit against the company for the fraud that it is committed. 

I urge anyone with elderly relatives and relatives in nursing homes to pay close attention to the charges on their bank accounts, and dispute any charges from companies such as FastLoan4Me.  It's shameful that such companies are taking advantage of the elderly in this way.

This report was posted on Ripoff Report on 06/15/2013 02:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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