Complaint Review: Fauxpanels.com - Deer Park New York
- Fauxpanels.com 517G Acorn Street Deer Park, New York United States of America
- Phone: 631 242 4105
- Web: www.fauxpanels.com
- Category: Building Products
Fauxpanels.com Barron Designs Poor Quality product with no returns possible Deer Park, New York
*REBUTTAL Owner of company: VP
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I was looking into using artificial stone to line a cinderblock wall. After reading the customer reviews I had a good impression of the product. Numerous customer reviews stated that they could hardly tell the difference between the fake rock and the real stone surfaces. I decided to order close to $400 worth of the panels.
When the panels arrived it was a huge disappointment. The panels were made out substance similar to polyurethane foam (what surfboards are made from). It is very easy to damage the product. They were incredibly flimsy and very breakable. They also were warped and not level. Furthermore, they didnt look real stone. In short the product goes in the record books as being one of my lousiest purchases.
I am writing to inform perspective buyers to stay away from this company. Once you order a panel there are no refunds. The customer reviews are very biased. You should also know that the company gives monetary rewards to customers that send photos with positive review write ups. This company is also very sneaky about shipping costs. During your initial purchase they estimate shipping costs and a few months later they send you the real shipping bill. It's a very sneaky marketing gimmick that makes you initial purchase lower and they wait a few months to tag on the real shipping bill.
For the record, this is my first customer complaint I have made against a company in a public forum.
This report was posted on Ripoff Report on 11/07/2011 04:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fauxpanelscom/deer-park-new-york-11729/fauxpanelscom-barron-designs-poor-quality-product-with-no-returns-possible-deer-park-ne-795899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
VP
AUTHOR: Tina - (United States of America)
SUBMITTED: Tuesday, November 15, 2011
Dear Chris,
We are really sorry you are unhappy with your panels. We wish we would have heard from you directly to learn that you were interested in returning your products. We would have been more than happy to authorize your return. We pride ourselves on our quality products and great customer support.
We always recommend our customers purchase a sample of the product prior to the purchase to see exactly what the product looks like.
If there is any way we can assist you now, we are happy to. We will take back the products as long as they have not been altered in any way. Please call our Support Team for your return authorization.
Thank you,
Ruth


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