Complaint Review: FAVWORLD - Internet
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- Author Confirmed
- FAVWORLD Internet USA
- Phone:
- Web: support@favworld.com
- Category: BBB Better Business Bureau
FAVWORLD Sent me incorrect item that I purchased. Internet
*Consumer Comment: Favworld website reviews
*Author of original report: My response to favworld's response
*UPDATE Employee: Elephant Pillow Ads
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I was on the internet and saw an advertisement that said, "Get this Cute Baby Elephant Pillow For Your Loved Baby with 70% off, medium/grey. The picture that accompanied the pillow shows it to be an elephant and a baby snuggled in it, similar to a boppy. I ordered this and did show my co-workers to make sure I was ordering the corrected item which turned out to be a disaster. The confirming picture with my order number was the elephant with the baby snuggled in it. What I received was not this, it was a basic stuffed animal. Favworld's advertisement and confirmation picture was what I believed I ordered. No where on the initial advertisement did it state you needed to purchase the large elephant that shows the baby snuggled in it. I certainly would not have purchased a stuffed elephant for $24.99 that I could purchase in a store.
I believe that Favworld advertised this incorrectly, confirmed the item I believed I ordered in my confirmation e-mail that I printed and is unwilling to make good on a mistake. I have had numerous e-mails back and forth, but to no avail.
I feel that something needs to be done as I feel they falsely advertised and like most companies would do, they were completely unwilling to correct a mistake, possibly at both our ends. They offered me a 20% discount if I ordered the large elephant which is what I believed I ordered and what they confirmed in the picture to me. Their advertisement was vague to say the least.
This report was posted on Ripoff Report on 08/08/2017 09:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/favworld/internet/favworld-sent-me-incorrect-item-that-i-purchased-internet-1391217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Favworld website reviews
AUTHOR: Elvira - (United States)
SUBMITTED: Thursday, February 22, 2018
Hi, this isn't exactly a complaint or anything like that. It's more of a personal experience with the site. I had read elsewhere about favworld both good and bad things.
The truth was that I felt very insecure about making my purchase. But I just need to get in touch by phone and chat to clarify my doubts.
The customer service staff was very kind, both in chat and on the phone. I expressed my doubts and fears and they explained everything to me in detail. I even got myself a juicy 40% coupon on my first purchase.
Too bad you had such a bad experience, my friend, the truth is that I've had a wonderful experience. Let's hope they give you a quick solution!
And basically that's it, I wanted to express my experience and encourage others to clarify their doubts before buying anywhere, since not everything we see negative on the internet is true.
#2 Author of original report
My response to favworld's response
AUTHOR: - ()
SUBMITTED: Monday, August 28, 2017
I see that Favworld responded. No where in the picture of the elephant that I believed I ordered, the one showing the baby laying inside of it, did it show a measurement. Most reputable companies would have offered to make good on this error, or come up with a solution. You advertised the elephant for $24.95. The advertisement shows the baby laying in the elephant which is what I believed I ordered. What you sent was not the picture confirmation of what I ordered and no where did the initial advertisement state you need to purchase the large. I was under the impression the one shown in the picture was what I ordered. I will never order from Favworld again as you do not seem to understand this issue. I am completely dissatisifed and I am going to contact the credit card company and dispute the purchase as well.
#1 UPDATE Employee
Elephant Pillow Ads
AUTHOR: FavWorld - (Uruguay)
SUBMITTED: Friday, August 25, 2017
Hello,
We are sorry for the inconvenience. Rest assured we do our very best to be transparent and provide all the details we can for our customers.
We understand that photos can be misleading as we will not be able to see how big or small an item is just by looking at the photos. That is why we provie photos on how the product is being measured, as well as provide product description that includes the measurements.
Please see images using this link:
Medium size: prntscr.com/gd58b8
Large Size: prntscr.com/gd58q8
Baby Elephant Pillow Specifications:
Material: Plush
Length: Medium (16 inches - 40 cm) & Large (25 inches - 60cm)
Color: Grey/Blue/Pink/Purple
Package: 1 pc elephant pillow
Suitable for babies 12 months and above
Disclaimer: Parent supervision is always advised for babies.
Screenshot: prntscr.com/gd58tl
We understand that you have already contacted us and if you need further help and clarification, we are available 24/7 at support@favworld.com
Thanks and have a great day!
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