FedEx Kinko's Why Do I Feel So Ripped Off? New York, New York

This is the FIRST and last time I will buy ink from a makeshift store instead of OxxxMxx. (((REDACTED))) 1st MISTAKE: DON'T EVER BUY A LEXMARK PRINTER, AS INK RUNS UPWARDS OF $80. As I'm trying to exchange my ink because I mistakenly bought the #20 cartridge, the first store sends me to the Lexington Kinko's because "It's a bigger store." The clerk at Lexington tells me I need to know the number of the cartridge I need, completely ignoring that the backs of the boxes list compatible printers. It turns out they didn't have the cartridge I needed anyway. Then he refuses me a refund even though I have my receipt and bought the ink less than a week ago. He says I need to go to the exact store i bought it from. Being that he wasn't knowledgeable on literacy to begin with, I am dubious about his alleged refund policy. Am I asking for too much here?

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.