Complaint Review: Feit Electric Company, Inc. - Internet
- Feit Electric Company, Inc. 4901 Gregg Road, Pico Rivera, CA 90660-2108 Internet United States of America
- Phone:
- Web: http://www.feitelectric.com
- Category: Lighting Stores
Feit Electric Company, Inc. Don't buy the R30 reflectors. They will burn out quickly. Internet
*Consumer Comment: FEIT customer service!
*UPDATE Employee: Response
*Consumer Comment: Warranties and sales slips!
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
So I thought it is time to go green and save the environment yada yada yada.... but wait ....... converting all my reflectors to CFL is going to be expensive!! but again it will save on heat as well ... AND they last longggg....something like 8 to 10 K hours!! Alright I spent the money and bought 18 of them to replace whole house.
Whaddaya know! First one stopped working in less than three months. No big deal I said ...... It's a bulb. I put in a box in garage so that I can dispose it properly. Well, the second one stops working as well. There it goes in same box. So in less than 8 months I had 8 non working bulbs. Then I read the warranty on box. FEIT says they will replace the bulbs!! I said yeah right!! But I gave it a shot and called them.
The nice lady who took my call heard me out and got the serial numbers off the bulbs from me. Now, I am told that my bulbs are past warranty!! How did this happen? Did the store sell me bulbs that were sitting there for more than a year? or is FEIT trying to make a fool of me? I was offered to submit the receipt but I don't think I saved it.
So being super generous they offer that they will mail me 4 bulbs even though I was out of warranty. I was made feel that I was taking advantage of them and they were being really nice about this whole thing.
Meantime 4 more bulbs have died. I didn't bother calling them again. I would stay clear of FEIT product specially the R30 reflectors.
This report was posted on Ripoff Report on 11/24/2009 09:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/feit-electric-company-inc/internet/feit-electric-company-inc-dont-buy-the-r30-reflectors-they-will-burn-out-quickly-int-527992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#3 Consumer Comment
FEIT customer service!
AUTHOR: Get Even - (USA)
SUBMITTED: Thursday, November 26, 2009
Jay M- Feit Electric-
#2 UPDATE Employee
Response
AUTHOR: jaym - (USA)
SUBMITTED: Wednesday, November 25, 2009
I am a company representative and would appreciate the opportunity to discuss this matter with you personally. Can you please email me directly at jay@feit.com?
Thank you,
Jay M.
#1 Consumer Comment
Warranties and sales slips!
AUTHOR: Get Even - (USA)
SUBMITTED: Tuesday, November 24, 2009
Best advice I can give you for the future- when you buy something under warranty, SAVE the slip or make a copy of it. Staple it to the original box/packaging and put it in a manila envelope or a box with all other warranty slips. I make use of those warranties ALL the time, especially those items with LIFETIME warranties like outdoor hoses! You have to bear some of the burden here. If you had saved your slip, you could have proven that the store sold you OLD bulbs!
Advertisers above have met our
strict standards for business conduct.