Complaint Review: Fence Pro Tampa -
- Fence Pro Tampa USA
- Phone:
- Web: www.fencetampabay.com
- Category: Builders & Contractors
Fence Pro Tampa shoddy workmanship, poor customer service, misleading, Land o Lakes Florida
*REBUTTAL Owner of company: Happy customer
*Author of original report: Everything is corrected- Happy Customer
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At first glance this company seems as though they pride themselves on quality, offering a guarantee, of workmanship, a life time warranty. They talk a good game while giving you a quote.
Quality products made in the USA-
Miami-dade hurricane rated- False
Life time warranty-False
Promised a 3rd gate" I will throw in another gate", as my neighbor was paying half for the fence between our properties.
During all correspondence the "neighbors gate" was mentioned, the owner was aware that this was expected. I was told after installation that they" the neighbors" did not want a gate. I found that really odd. The next day I spoke to my neighbors they were told it was not on the work order. Fence Pro, never made either party aware, of any addtional charge for a 3rd gate, and they lied to me, "they don't want a gate", which was not true. Really shady, bait and switch practices.
Two weeks after installation my gate began to swag towards the hardware making it impossible to open, It took 2 months before they came out to correct the issue. It still is not correct. The owners response is that he will get to it soon, as he has new customers and I should be patient.
This company is misleading, there is no customer service. After you pay Fence Pro they move on to the next, you are no longer of value. They do not stand behind their word, or workmanship. If you contact the company after they cashed the check, to have something corrected, the owner will belittle and bully the customer.
I had a 3rd party contractor come to inspect Fence Pro's work, it seems that they had not used cement on many of the posts, which causes the gate to move.
This report was posted on Ripoff Report on 03/08/2015 07:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fence-pro-tampa/fence-pro-tampa-shoddy-workmanship-poor-customer-service-misleading-land-o-lakes-flori-1214161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Happy customer
AUTHOR: Fence Pro Tampa Bay - (USA)
SUBMITTED: Thursday, April 30, 2015
Please read the following from the homeowner :
Alan,
Thank you. It was a pleasant surprise to see the gate on my neighbors side. I was not expecting that. I removed any negative comments. One blog site would not permit me to remove anything, I wrote a rebuttal that the issues have been corrected and I am a happy customer.
I will promote fence pro on other sites as you have done more to make a customer happy than any other company. I will resume my recommendations for Fence Pro and wish you and Tony great success.
Bev

#1 Author of original report
Everything is corrected- Happy Customer
AUTHOR: - ()
SUBMITTED: Thursday, March 19, 2015
I spoke with the owner and a member of the crew, Tony. Who was very helpful, apologized profusely
for the misunderstanding. All has been resolved and corrected. I am a happy customer....


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