Complaint Review: Fenron Carpet Clinic Ltd - Prince George British Columbia
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- Author Not Confirmed
- Fenron Carpet Clinic Ltd PO Box 1871 Stn A Prince George, British Columbia United States of America
- Phone: 1-250-562-5005
- Web:
- Category: Cleaning Services
Fenron Carpet Clinic Ltd Fenron Carpet Cleaning DO NOT USE THIS SERVICE Prince George, British Columbia
*Author of original report: Follow Up-Not Good!
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DO NOT USE THIS COMPANY - why?
1. Did not follow up on commitment to contract until forced to do so by their contract oversight.
2. Took over 1 1/2 months to get a response after a promise of response within (3) business days.
3. We were obligated to use the service because they are the contractor on record with the warranty company we were dealing with.
4. When the service (FENRON CARPET CLEANING) finally showed up, they damaged a newly laid Pergo/Laminate floor.
5. When the damage was pointed out, they acknowledged that the scratching, etc. was consistent with their equipment and how it was used.
6. BUT refused to take any responsibility; even after the owner was contacted and attended at our home.
7. Owner, BRIAN, became rude and belligerent with my husband and had to be asked to leave the premises.
8. Company still refusing to take any responsibility.
9. We have filed a complaint with the BBB, the warranty provider and the store (The Bay).
10. Hoping to have this provider's contract cancelled and are seeking:
11. FULL REPLACEMENT OF THE DAMAGED FLOOR.
This report was posted on Ripoff Report on 10/06/2010 04:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fenron-carpet-clinic-ltd/prince-george-british-columbia-v2l4l2/fenron-carpet-clinic-ltd-fenron-carpet-cleaning-do-not-use-this-service-prince-george-br-648259. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Follow Up-Not Good!
AUTHOR: Debra - (Canada)
SUBMITTED: Wednesday, October 06, 2010
As per Rip-Off guidelines, we contacted Brian of Fenron Carpet Clinic Ltd (Fenron Carpet Cleaning) in Prince George, BC, Canada to advise him that a complaint and posting on Rip-Off had been filed.
Brian's response was to hang up on the caller.
Not Good! DO NOT USE THIS SERVICE. They are unreliable and irrepsonsible.
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