Report: #1413671

Complaint Review: Ferrari Newport Beach

  • Submitted: Mon, November 27, 2017
  • Updated: Mon, November 27, 2017
  • Reported By: Ead — Laguna Beach California United States
  • Ferrari Newport Beach
    900 West Coast Hwy
    Newport Beach, California
    United States

Ferrari Newport Beach Ferrari Newport Beach Service Center, Ferrari San Diego, Ferrari & Maserati Newport Beach, Ferrari & Maserati San Diego My Girlfriend's 458 Italia Spider 2015 that cost ($340,000 New) Was STOLEN & DESTROYED Because of FERRARI / MASERATI NEWPORT BEACH SERVICE CENTER GROSS NEGLIGENCE & INCOMPETENCE ! Newport Beach California

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BUYER BEWARE ! This is What Happened When My Girlfriends  ($340,000 New) Ferrari 458 Italia Spider 2015 Gets STOLEN Because of Ferrari Newport Beach Dealership’s Service Center’s GROSS NEGLIGENCE ! The Service Center Left The Keys in The Car !

On Wed, Oct 18th 2017 a career-criminal, meth-head wearing a Ferrari coat walked all over the lot of Ferrari Newport Beach Service Center on Redhill in Costa Mesa. He then walked through the employee area, into the lobby past the receptionist. The 458 Italia was inside the building next to the Service Center Offices with the keys sitting on the seat. The thief saw the keys, jumped in and drove away. No one noticed him or the car. The Thief Went Joy-Riding in The Car for 27 Hours Before The Service Center Knew It Was Missing. When We Went to Pick it up No-One Knew Where it Was !

We Were Told That It Is Normal Business For The Service Center To Leave The Keys in Every Ferrari, and Maserati That Is Being Serviced. [continued below]....

..... They Had No Lockbox to Lock the Keys in at the Time The Car Was Stolen.

WHAT CAN BE EXPECTED From The Ferrari Newport Beach if Your Car Gets STOLEN From Them...? 

In Our Case: They Will Tell You They Will Call You Right Back, or Get You an Answer, and It Will Drag On an On. Still Waitingon The Call for those used car prices to replace the car ! Pathetic Service !

The GM offered my girlfriend A New 2018 Ferrari 488 Spyder at MSRP (Full Price) and she would get it in 6 Months if She ordered it within 11 days ! Awesome ! She Can Now Buy a New Car for $80,000 - $100,000 more including Tax After They Let Her Car Be Destroyed !

Any Dealer Will Give You This Great Deal and You Don't Even Have To Have Your Car Stolen From Them. WOW ! The owner's son said they would also thrown in a Clear Bra, and Paint Protection.

Or She Had The Choice of a Used Car that has been consigned to them at a Discount, or They Would Try to Find her a Similar 458 at Their Cost !

We were reminded by the GM how much work he did trying to get her the most money from their insurance which was COMPLETE BS. My girlfriend worked with the adjuster every day and sent her own comps to the Insurance. The GM, and the owner's son kept telling my girlfriend  that she got such a good deal and that she got more money from the Insurance for her car than if she sold it to the Dealership. MORE BS !

Isn't that great ! You Get a Check for the Depreciated Value of A Car You Were Collecting, and Never Intended to Sell ! 

Their Whole Attitude is Ridiculous ! 

The Owner of the Dealership Never Called Her To Say He Was Sorry, and Did Not Return Her Call ! I am still waiting on the son's calls back on prices for a few used cars that I asked about. Good Luck !

Here is How You Will Be Treated After They Bring You A Loaner:

After we returned the Cali-T Loaner my girlfriend received a very disturbing text from the GM that we put 900 miles on his new car, and that we promised not to drive it. Lie ! This was after 21 days of driving with 100 miles of it going back and forth to Ferrari. I guess we were suppose to just look at it in the garage. It amounted to 38 miles a day. Not Unreasonable for a loaner.  She had not been paid out by the insurance and was suppose to have a similar 458 for 10 more day before the Insurance even settled. She was not given a loaner for the entire time she was without her car or a settlement check.

This is The Worst Customer Service I have Ever Experienced in my Life !

The GM & Dealer turned their Gross Negligence into Our Issue and the owner's son had the nerve to say, "We have to discount the loaner now." 

HORRIBLE SERVICE ! Their Negligence & Incompetence Caused This Whole Issue. I would be very careful giving them your valuable exotic car to take car of because all you can expect is a NIGHTMARE in Customer Service !

There is No Customer Service & There is No Customer Loyalty !


Heres what happened after The Beautiful Mint Condition, Low Mileage Work of Art Gets STOLEN by a Meth Head and his Girlfriend.

They Completely DESTROYED the CAR!!

It was Driven Recklessly for 14 Days & 1400 Miles All Over OC.

Broken Paddle Shifter !

Destroyed Gear Box !

Destroyed Rear Diffuser. Broke and Cracked the Fins !

Tore off the AC / Heat Knobs !

Tore off The Ferrari Shield !

Destroyed The Rims !

Burnt all the Rubber off all Tires !

Tore Out The Gas / Trunk Button !

Sold All The Ferrari Accessories !

Chopped up the Dash Board !

Cracked & Damaged The Front End in Two Areas !

Scratched Up Outside !

Tore Engine Emblem off !

Ripped The Rubber Seal Off The Door !

Trashed The Interior & Exterior !

Smoked Meth inside, and Left Drug Remnants All Over !

Puked all Over The Car !

Left Their Scumbag Smell All Over The Car !

Left Their Garbage in The Trunk !

The Thief's Drove 157 MPH on Freeway The Day They Were Busted Ran Out of Gas off the Freeway & Were Begging For Gas Money When They Got Busted !

This report was posted on Ripoff Report on 11/27/2017 12:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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