festival dental incorrect billing consistent billing issues surprise Arizona

It is unfortunate the this dental office cant get thier billing straight.  I first like to say the dentists at this office are great and very well train. For that reason alone we have gone here for the last 4 years, and we have never been happier with the work.

Now for the bad, the billing and benefits coordinator are horrible. Over the passed four years we have considently been incorrectly charge. We go in being told one price then once the work is done we are told something else. The reason they give you is because are insurance did not cover the amount.  Well if they knew how to send the bill to the insurance company that wouldnt be the case.

Every time they bill my insurance they code in statement incorrectly. Then I need to conferences call both my insurance company and the festival dental to get the amount corrected. The last time I we did this I found the festival dental actually owed me money, and of course rather then given me the money back they gave me a credit.

I have finally has enough, thelasttime I went in, I ask the benifit coordinator (Kirk) tocall the insurance company before the work was done to very the  coverage. I was told what was going to covered  and my portion would  be 616.00 and that insurance would cover the rest. I paid my part at the time of service, and of course they they sent me a bill for another 175.00. I then questioned the amount. Then 30days later I got the same bill but now it was 735.00. When I call them about this I was told that my insurance didnt cover the service, when I asked way they told me previously that my insurance was covering it. The response was "well this is your problem and you need to pay or we will send it to collections". I then offered to paythe 175.00 they originally billed me for and they refused saying again the amount will go to collection.

This place has good dentist but horrible billing practises. Its to bad that they resort to strong arm tactics to hussle people out of their money. I will caution anyone who goes here.