Fiji Vacations / Melissa Pomeory unbelievably unprofessional Costa Mesa, California Costa Mesa, Cal

Example #

Example Highlights the following:

00

Discrepant Information Regarding Final Payment

1

Lengthy Response Time

2

Incorrect Quote

3

Lengthy Response Time

4

Incorrect Dates

5

Charged Wrong Credit Card

6

Incorrect Flights

7

Wrong Name

8

Sent email to wrong person after request not to via email and voicemail

9

Numerous requests for invoice from guest & myself

10

Had to send the same information numerous times

11

Incorrect passenger information, should have MR not MS

12

No response to guest inquiry

13

Request for invoice numerous times

14

Balance Inquiry, no response

15 & 37

States all guests would receive their tickets 8 weeks prior to departure but we did not receive our tickets until 9 days prior to departure

16, 17 & 18

Incorrect Balance / Inappropriate / Nonprofessional response

19

Incorrect Name on Travel Voucher

20

Numerous inquiry for tickets

21

List of Errors

22

Lack of Customer Service

23

Inquiry made myself, Air Canada indicating the notes did not indicate that Travel agent had inquired about name change or departure gate

24

Email highlighting lack of professionalism, no salutation, no apology or explanation for not sending the documentation to the guest

25

Numerous inquiries for information to replace passenger

26

No response

27

Travel agent indicating there could be room charges, this was confirmed by resort that there would be no charges for a name change

28

Inappropriate Communication

29

No explanation, nor direction from travel agent.  All information previously provided to her.

30

Tried to charge $75.00 for a charge that Air Canada confirmed was not applicable. 

Tried to charge an additional $50.00 fee for the transfer of the new traveller that the agent claimed to have cancelled prior with no direction to do so.  Tried to also charge $50.00 for an amendment fee. 

Called the Transfer Service myself (please note contact information on example 45) where they explained that there was no recent cancellation and regardless there would be no extra charge to change a name or even add a person as the bus holds 13 with luggage and 17 without luggage and that there would be no charge for adding additional guests as we had already paid for the bus. 

In additional they explained they only had 5 of the 10 passenger’s names from the travel agent.

31

Lack of customer service

32

Travel agent used my spreadsheet that I created myself, she did not create her own after she said she would be doing so

33

Inconsistent quotes / wrong information  / did not book flights when said so /

34

Unprofessional, agent said client was “haggling”

35

Had to change main contact due to the service being received

36

Inconsistent information

37

Incorrect dates and resort

38

Was told to send a cheque with the balance, I did so and spent $20.00 to send the cheque, agent returned it explaining she would not accept it because it was Canadian,  was not provided any direction to send it any other way

39

Tickets not processed until July 11, 9 days prior to departure and there were many errors

40

Inappropriate email / unprofessional

41

Error, should have MR not MS

42

Confirmation of $100.00 name change fee and no mention of any other fees for changing the name (however AC only charged $50.00)

43

Error “VAUGHAN” wedding, not CUREATZ

Agent said she would fix this but upon arrival in Mexico all was labeled VAUGHAN wedding

44

Wrong date on travel voucher and wrong resort for 7 passengers

45

Error, wrong name

46

Agent said Air Canada would charge $100.00 for the name change, I spoke with Air Canada and they charged $50.00 for the name change (VISA statement can be provided if needed)

47

When I tried to check into our AC flights on line I was unable to as our seats were not assigned and we were placed on standby. When I called AC they asked why the travel agent did not pre assign our seats as they tickets were booked in advanced and explained if the seats were assigned ahead of time we would not be on standby.  We had to wait at the airport to see if we got on the flight, which we did, last 2 seats and not together.   It was very stressful and not how one would want to start their honeymoon.

On the way home, again since our seats were not assigned we had to sit apart.

48

For our Fiji flight tickets, we again were not able to sit together as the agent explained that our tickets were not ticketed together but separate.  She explained our agent should have ticketed the seats on one file and that would have provided us seats together. 

49

Upon arrival at Namale resort we inquired about our honeymoon upgrade if available, such information was not on their file and therefore we did not get upgraded to a honeymoon suite

50

Incorrect flights