Finzel's Master Tech Bad customer service, over charged, rude, and well, ripoff Terre Haute Indiana

On Feburary 26, 2005, I went into Finzel's Master Tech in indiana asking for an estimate for installing new exhaust manifolds. A guy, who works there, told me it looked like it'd take about 4 hours but could not be exact untill someone works on exhaust system take a look at it. So, I scheduled an appointment for March 2, 2005 with Finzel's Master Tech to find out more exact estimate for installing new headers.

On March 2, 2005, I brought 2004 Hyundai Tiburon in to Finzel's Master Tech, Terre Haute, IN for a more exact estimate on installing new exhaust manifolds system, headers, to my car. Even though I made an appointment, I was told to leave the car since they were busy. I was okay with that and left my car there.

A couple hours later, I received a phone call from Steve. The estimate the owner at Finzel quoted me was $235 at the max for 3 to 4 hour work with $58 labor charge per hour. Hence, I agreed that he could go ahead and work on my car. That was my stupidest mistake. I shouldv'e had gone in there and gotten everything in writing. I was also told they had to keep my car overnight since they couldn't start working on it early enough to finish it on the same day. Again that was fine with me.

Well, On March 3, 2005, I received a phone call from the owner, and said the car was done and ready, but, also, said the total charge was $405 which I had no idea and could not agree upon.

He did not call or contact me in any ways in order to notify me that the total charge was going to be more than what he quoted me on. Although he said there was a point, while working on the car, he knew the work was going to take longer than what he quoted me on, he said he just assumed it'd be okay with me for him to continue working on the car without asking or notifying me.

So, on the same day, March 3, 2005, after the phone call from the owner, I went to Finzel's Master Tech to have a talk with him in person, and I was willing to pay $250, still over the estimate, but he said all he could do was $375 which I stil could not agree because that was too much over an estimate which I agreed to have their service performed on my car in the first place. He even said I had a $1000 worth of exhaust system installed to my car, so I shouldn't have came in there and said I couldn't pay $400. Then, he said he didn't want to talk about it anymore and told me pay or leave the car. Was it my English not good enough to make sense to him or was I just wrong? I don't know. I walked out the shop without paying and without my car. I called the owner, again, but could not come to agreement.

Well, later on that day, I went into Finzel's master tech, paid $375 and took my car back. What else could i have done? I was the one who was desperately needing the car, and I was the one who was stupid enough to forget to have everything in writing.

But, how I was treated by the owner was unfair and rude.

I wasn't going to come in here and complain about this if they did the job done right as the owner claimed. The car rattles and a couple small parts from the car is missing. I'm not satisfied their service at all. I know this is not going to do anything much, but I wanted to inform others what they needed to prepare before they bring their cars to some auto shops and not make same dumb mistake like I did.

Won
Terre Haute, Indiana
U.S.A.