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Report: #756436

Complaint Review: FIRESGALORE.CO.UK - Leeds Internet

  • Submitted:
  • Updated:
  • Reported By: NeilProud — Newcastle upon Tyne Internet United Kingdom
  • Author Not Confirmed What's this?
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  • FIRESGALORE.CO.UK Internet United States of America

FIRESGALORE.CO.UK Non-delivery of Goods Leeds, Internet

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WARNING-DON'T USE FIRESGALORE.CO.UK

I just wanted to make a complaint about an Internet trader that as far as I can see is based in Leeds, England.
The firm has a website - www.firesgalore.co.uk which was registered as based in Leeds.

The problem with this firm is that they don't supply the goods.

I placed an order for an electric fire on July 1st and immediately received an automated response saying that delivery would be in 7-10 working days if the fire was in stock. The payment was taken from my account a couple of days later (260). When the two weeks passed I tried to ring them for an update - to see if the fire was in stock or not. The problem is that their sales 'hotline' 01924 423296 is just an answering machine and they don't reply to messages left.
They also don't reply to any emails sent to sales@firesgalore.co.uk which the answerphone message requests.

I did some digging on the Internet and found (too late !) that there are quite a few complaints and warnings about this firm.

I've now given up on them, and have asked my bank to initiate the Visa chargeback process but I was wondering if something could be done to investigate this firm or stop them from trading as they appear to be fraudulent.

The website itself does not provide any real contact address (I should have realised this was suspicious) but the site is registered as follows:
--------------------------
Domain name:
firesgalore.co.uk

Registrant:
Tony Watkiss

Registrant type:
UK Individual

Registrant's address:
The Priory
Bunkers Hill
Aberford Leeds
LS25 3DP
United Kingdom

This report was posted on Ripoff Report on 07/26/2011 04:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/firesgalorecouk/internet/firesgalorecouk-non-delivery-of-goods-leeds-internet-756436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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