Firestone complete auto care and corprate offices Jones Jared corporate office's John manager of Cicero N.Y. location Failed to properly diag faulty part and replace engine from new part failure Cicero New York

In late 2017 had timing belt water pump thermostat and coolant service done routine maintenance 145k miles before 800 mile trip to see family almost 900 for services got car back within 2 hours car was overheating and shut off when stopping never had a problem with car before got it started drove back to shop with it dropped it off was told air pocket in system picked car back up 2 days later shut off again and would get over halfway on temp took it back and asked them to check timing if there guy messed up was told he was off for 3 days.

left car picked up end of a week later was told they drove it and found nothing wrong with it just needed coolent topped off left for trip to va got almost to destination non stop driving 1 tank of gas pulled in to use rest area car shut off was at half temp used rest area restarted car drove last 30 minutes to destination car was running 3/4 hot let car cool down topped off coolant went to dinner with family 20 minut ride shut off pulling in parking lot hard to start like dead battery got it to start got to dinner with family then returned to original destination.

stayed over night checked fluids before return trip home got half way back car overheating again pulled off road to service station used water to cool engine down and refill radiator with car running was pegged as hot as it could be got home next morning took car back to shop told them what happened and to fix it got it back said just needed to bleed system drove day or so car shut off again and was over heating tried to start to get off highway slow crank then starter stopped working.

had it towed back to shop 200 for that bill they charged me for new starter almost 500 more dollars returned car to me once again said must be air in system drove on another trip to Massachusetts ran good for weekend on return trip home overheated once again returned to shop they then called me and told me blown head gasket and that they would not work on it anymore took car home parked it till I could sabe up money for engine as I was told it would need called corporate after grind told me that it was most likely there fault.

it needed engine finally after about a month Mr Jones agreed to have car towed to independent shop for him to send a inspector out to look over car and see if it was there fault got email they where not going to cover engine as the shop was not cooperative called shop owner he said the inspector wanted to have them show cause and I would need to pay for diagnostic time 500 I was under the understanding that's what the inspector was there to do diagnostic the car after 10 days Mr Jones returns my calls after contacting his manager tells me they won't pay for any other diagnostic of car so I authorized shop to install new engine and that the pump and thermostat and belt was new to put them on new used engine 5k of work later get call car is overheating and they want to replace radiator.

I liked it another 500 and they did another thermostat as well get a call car is done but still getting hot possible heater cores as there is no heat in car front and rear heat poked to have them done another 600 then once again get call van done but still no heat said that it must be water pump so I said I'll take it back to firestone it's only 6 months old and 5k miles on it call John at firestone tell him I've been told the water pump is bad that was installed 6months ago offered to pay diagnostic charges if needed he said we will not work on your car ever again so I take it to another shop have them do water pump and guess what the car runs great no overheating was a faulty water pump all this time so now I start the process of N.Y. attorney General and a law suit for all the damages to my car and all the cost to get it fixed almost 10k now for a car that was only worth 4k at best. I will not give up till they pay me back every penny and now derrest for my family being without a car for almost 6 months now