Firestone Complete Auto Care Mall of Georgia Falsely informed me about multiple parts on my car needing to be replaced Internet

If you read my initial reply, I state and I quote.."Basically, it means recommending unnecessary repairs, which are often not even done if you approve it."

So correct, I was clearly implicating that this was more then overselling. I understand the literal definition of upselling is for example like offering to super size a meal, or add fries etc.

So perhaps that is not the most accurate literal term, I can concede that. What the rip off is whatever you wish to term it, is performing diagnostics or services that are not necessary, or charging for diagnostics and/or services that were not actually performed.

If anyone does not believe this happens, you would have to be living in a cave with no means to news or media. There have been plenty of sting operations using hidden cameras catching these kind of tactics in action. So imagine how much this happens when there is not a hidden camera and it is not caught on tape?

However, I would agree in this case there are also signs of "overselling" which is perhaps nothing more then a less harsh way of saying... RIP OFF.

upsells are only unethical when they try to upsell something not needed---in this case---was there a reason this firestone recommended new rotors and the other place sais there fine??--for example--the rotors may have been blued or heatglazed and according to the books-need to be replaced----did the other place test drive the car for pulsation??---she also says her brakes did not squeal so they didn't need to be replaced--do you know how many people were if your just replace the pads they get that tiny little squeak at 2 mph while reversing--and they bring the car back to you like something is wrong only 1 month after putting the brakes on???--it is just noise people!!!---how many times(when i worked at firestone)-have i cut someones rotors and changed the pads and they still come back 2 weeks later for a 2 mph sqeuk and had to re do the job just so they don't have to hear the squeak---was anything wrong-no!!!!!!!-so not all squeaks are because the car needs brakes!!!!!----in any case--it is hard to tell if this was a rip off due to lack of info--it seems as though this girl is more just pissed off that they told her of the cost of basic maintenance(if she cant do it herself)---again--how hard is it to ask why? or can you see for yourself?--any honest shop will show you and why they recommended it---you don't like the cost--do the simple maintenance yourself!!!--a brake flush--all you need to di is suck the fluid out of the reservoir--you can buy a turkey baster and suck it out and replace it with new fluid--same with power steering--coolant is different and usually has a drain plug at the bottom of the radiator-some even have drain plugs on the engine block for coolant!!!--with all due respect to the 20 year old girl driving the corolla-this is not a ripoff report and you still have more learning to do about cars--this does not mean you cannot learn and i believe you can

sorry ronny g but i disagree--that was a ryhmm--anyway--you change your engine oil, correct??---why not chnage the power steering oil/fluid---the brake fluid--the coolant--the transmission fluid(on most cars with the regular red fluid)--changing the fluids regularly keeps the system from corroding--it also corrodes seals causing leaks---is this anything complicated for some-no----the brake fluid all you do really is just suck it out of the resevoir and put new fluid in--power stering the same except you run the engine a couple times and let the new fluid cycle--suck it out till it looks clean!!---the fuel injection service is alright---i wouldn't recommend it a lot though---the fuel injection cleaner is good s**t though-the same you put in the gas tank--also i would suggest every so often cleaning some electrical connections--there is a good spray for that--but clean the MAS and other sensors----the best tip of all--drive it down the highway at 85-90 whenever possible--you should see the amount of cars i deal with day to day that don't like there owners--sometimes i feel bad for the car but then the car is usually pissed off being that the same owner keep driving it--and the car then gives me an attitude--then it's like f**k you man--it's your owner that is the idiot and does everything cheap---at least when working on cars if they piss you off you can just swear at them-in any case--change your fluids--even the gm 100k coolant---the coolant is very corrosive and can leak from hose connections and things--i also recommend using the same fluid that came out of the car meaning don't mix the fluids--for example my car has a intresting blue green color to it--so i will only get dealer coolant---my power steering fluid is red or AKA "TRANSMISSION FLUID"--i only use that--don't mix the red with the gold fluids--it makes the fluid look dirty---keep your cars alive!!!!!!

Upselling is common in all businesses. Restaurants do it. Department stores do it. Everyone does it. It's perfectly normal. Buy dinner, the waiter recommends wine. Buy a suit, the sales clerk recommends a tie, or new shoes. Get an oil change, how about replacing the dirty air filter at the same time.  

Overselling is unethical, and is what you are referring to Ronny. Overselling is the practice of conning the customer into buying something that is not needed. Calipers or wheel cylinders that have no actual problems, filters that are not dirty, belts that are not glazed or cracked, etc.

And dealerships as well as these chain tire and muffler shops are notorious for doing this. Basically, it means recommending unnecessary repairs, which are often not even done if you approve it.

Yep. rip off, taking advantage..you name it..they do it.

It is nice to see a 20 year old that was smart enough to know better. There is report after report  of people here paying for things like "fuel injection service", "Tranny flush", brake flush and other services that are not even in the owners manual of the vehicle for scheduled maintenance. ...all a rip off.

Not to say it is beyond possibility your battery is not up to specs..but does your car start in the morning? If so..it is good. When your battery is no longer good, you will be the first to know.