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Report: #1249177

Complaint Review: First Choice Power - Internet

  • Submitted:
  • Updated:
  • Reported By: Ashley — Dallas Texas USA
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  • First Choice Power Internet USA

First Choice Power Direct Energy Greedy and Money Hungry Internet

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 I had recently tried to switch from prepaid lights to a company where i could get a regular monthly bill. I chose first choice power. HUGE MISTAKE!!!. The first time i signed up they ran my credit and the deposit was 50 dollars. Which i paid July 22nd 2015. Apparently 3 days later i recieved a call from first choice power telling me i had a switch hold on my account and they could not cut the service on. Ok so if that was the case i told them i wanted my deposit back. Which was refunded. I had already spoken to 2 people between July 22nd and the day they refunded my 50 dollars. Apparently on their website it says after 15 days of inactivity or a person chooses not to pay the deposit to get service cut on they delete the account. Thats a crock of s***!!!. So here we are on August the 13th and once again I pay them a 50 dollar deposit to start service.

Because thats what i was told the required deposit was. Now this was probably the fifth person i had talked to between July 22nd and August 13th going through the enrollment process over and over again and them runninv my credit. These people dont know what the **** they are doing!!. So i thought that that was it and now all i would have to do is wait the usual e to 7 business days to start service. WRONG!! I get a call from them August 17th telling me that i have two accounts and the deposit is 400 dollars. WHAT THE F****?!!!!!!. How the heck did it go from 50 to 400 and where did the second account come from? I called several times and noone would listen. I became extremely upset and when i called back to Find out what happened noone could tell me why they would ask for a 400 dollar deposit after they had already ran my credit and the first deposit 50. Clearly a mistake that someone from their company made. And they refused to admit they messed up somewhere. What happened?

This report was posted on Ripoff Report on 08/17/2015 07:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-choice-power/internet/first-choice-power-direct-energy-greedy-and-money-hungry-internet-1249177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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